Michael Menezes
Borivali West
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients.
Overview
7
7
years of professional experience
Work History
Senior Associate
Willis Towers Watson
Mumbai
2024.03 - 2025.04
- Worked to support the senior creative staff with day-to-day tasks.
- Documented all concerns and incidents and reported them to a senior supervisor.
- Implemented and updated application modules under the direction of Senior Software Developers.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
Account Specialist
JP Morgan Services India Pvt Ltd
Mumbai
2024.03 - 2025.04
- Responded promptly to customer inquiries via phone and email, ensuring high satisfaction levels.
- Researched and resolved billing issues and payment disputes efficiently, enhancing customer experience.
Customer Service Associate
Accenture
Mumbai
2022.01 - 2023.02
- Worked well independently and on a team to solve problems.
- Served as a friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Analyzed and reported performance levels to company higher-ups.
- Maintained meticulous logs and records of activities.
- Brought forth an excellent track record of attendance and punctuality.
Specialist
Sterling Global Services
Mumbai
2020.11 - 2020.12
- Worked well independently and on a team to solve problems.
- Served as a friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Analyzed and reported performance levels to company higher-ups.
- Maintained meticulous logs and records of activities.
- Brought forth an excellent track record of attendance and punctuality.
Customer Service Associate
Capita
Mumbai
2018.08 - 2019.10
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Education
FYBA -
University of Mumbai
Mumbai03.2017
Skills
- Customer Service
- Leadership and Teamwork
- Content Writing
Hobbies and Interests
- Reading Books
- Listening to Music
- Podcasts
Personal Information
Nationality: Indian
Date Of Birth
12/21/82, Kuwait
Accomplishments
- Award for most universal surveys forcustomer satisfaction
Timeline
Senior Associate
Willis Towers Watson
2024.03 - 2025.04
Account Specialist
JP Morgan Services India Pvt Ltd
2024.03 - 2025.04
Customer Service Associate
Accenture
2022.01 - 2023.02
Specialist
Sterling Global Services
2020.11 - 2020.12
Customer Service Associate
Capita
2018.08 - 2019.10
FYBA -
University of Mumbai