Michael Singh
IT Infrastructure and Service delivery Manager
NOIDA
Summary
With over 15 years of experience in the IT industry, this insightful Infrastructure Project Manager and Service Delivery Lead consistently deliver exceptional customer experiences, optimize processes, and drive operational efficiencies. Expertise lies in team leadership, problem-solving, and stakeholder management. Excels in project planning, resource management, and effective stakeholder communication. Track record speaks for itself, consistently meeting project objectives and exceeding client expectations.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Infrastructure and Service delivery Manager
Optum Technology
09.2015 - Current
- Managed client relationships, proactively addressing concerns and ensuring high client satisfaction levels
- Conducted regular service performance evaluations and implemented improvement initiatives to enhance service quality
- Monitored service metrics, identified trends, and implemented corrective actions to optimize service delivery
- Prepared and presented service delivery reports to senior management, providing insights and recommendations for improvement
- Facilitated effective communication and collaboration among cross-functional teams, stakeholders, and clients
- Oversee the planning, implementation, and maintenance of IT infrastructure projects, including servers, networks, data centers, and cloud computing platforms
- Business Continuity, Risk Management and Data Recovery Planning and Management
- Vendor management and procurement of hardware/software components or services required for infrastructure
- Establish change and problem management processes to evaluate proposed changes to the IT infrastructure environment or services provided
Windows and VMware Administrator
HCL Technologies
01.2009 - 09.2015
- Proficient in administering Windows Server operating systems
- Extensive experience with VMware vSphere/vCenter for virtualization management
- Proven ability to plan, deploy, configure, and maintain Windows servers in a production environment
- Experience in managing virtual machines (VMs), clusters, resource pools, and host systems using VMware vSphere/vCenter
- Ability to perform regular backups, disaster recovery planning, and system patching/upgrade
- Continuously assess infrastructure operations and implement best practices based on industry standards
Education
BSc. - Applied Physical Sciences
Delhi university
01.2005 - 04.2008
Post Graduate Diploma - Operations
Symbiosis distance learning Pune
01.2010 - 04.2012
Skills
IT Project Management
Service Delivery
Service Level operations
Risk Management
Business Continuity
Data Recovery Management
Vendor management
Asset management
Incident Management
Change Management
Problem Management
Certification
Project Management Professional (PMP) Certification
Accomplishments
- Migration from Datacenter to Azure Cloud environment.
- Onboarding of Critical Healthcare business services and maintain the service level operations.
- Design, cost and Architecture for Azure cloud infrastructure.
- Implementation of Business Continuity Plan and Functional Disaster Recovery exercises.
Timeline
Infrastructure and Service delivery Manager
Optum Technology
09.2015 - Current
Post Graduate Diploma - Operations
Symbiosis distance learning Pune
01.2010 - 04.2012
Windows and VMware Administrator
HCL Technologies
01.2009 - 09.2015
BSc. - Applied Physical Sciences
Delhi university
01.2005 - 04.2008