CRM Tools
MIDHUNA S
Business Development Associate
Palakkad
Summary
Dynamic Associate with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Business Development Associate
NXTwave
2023.08 - 2024.03
- Regularly reported progress on sales activities to senior management, providing valuable insights into market dynamics and areas for growth.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Monitored sales pipeline closely to track progress toward monthly quotas, adjusting tactics as needed for optimal results.
- Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
Recruitment Specialist
Educohire
2022.09 - 2023.08
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
- Implemented creative marketing techniques for job postings, showcasing company culture and attracting top-quality candidates.
- Developed strong relationships with hiring managers to understand departmental needs, facilitating more accurate candidate matching.
Trainee Manager
Xerophyte
2017.09 - 2020.02
- Performed administrative functions, answering phones and filing paperwork in support of department
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
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Education
Bachelor of Arts - Bachelore of Commerce
Sree Sankara College of Arts And Science
Kaladi, India 2001.04 -
Skills
Customer Relationship Management
CRM Software
B2C experience
Lead Generation
Cold-calling
Lead Development
Staff Training
Competitor Analysis
Excellent Communication
Decision-Making
Relationship Building
Time Management
Software
Languages
Engish
Advanced (C1)
Timeline
Business Development Associate
NXTwave
2023.08 - 2024.03
Recruitment Specialist
Educohire
2022.09 - 2023.08
Trainee Manager
Xerophyte
2017.09 - 2020.02
Bachelor of Arts - Bachelore of Commerce
Sree Sankara College of Arts And Science
2001.04 -