Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Mikhil Chauhan

IT Senior Consultant
Thane,MH

Summary

Driven Senior Consultant with 4.6 years' experience in the IT consulting field and 3 years of experience in e-governance domain. Adept in collaborative problem solving, risk management, and creative solutions. Passionate about bringing changes in businesses. Proficient in conducting primary and secondary research. Consulting to various Government department including Maharashtra Information technology, Social Justice department, Planning department, Housing department of Maharashtra, Public Works department where-in managed mobile governance, application development, website development and admission portals for Directorate of Technical Education

Overview

4
4
Languages
19
19
years of post-secondary education
4
4
years of professional experience

Work History

Senior Consultant

Birlasoft Limited
Mumbai, Maharashtra
03.2020 - Current
  • Created service level agreement for IT operational functions including help desk operations.
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Contributed to continuous improvement of delivery based on learning from ideas, client implementation, and previous experiences.
  • Developed sustainable solutions based upon clients' strict requirements.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Inspected equipment, assessed functionality and optimized controls.
  • Coordinated with PM's to evaluate and improve software and hardware interfaces.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Documented all software development methodologies in technical manuals to be used in future projects.
  • Contributed to project cost estimates and budgets based on assessment of client needs

Business Analyst

MahaOnline Limited
Mumbai, Maharashtra
09.2018 - 02.2020
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.

Business Analyst

Systems Plus Private Limited
Mumbai, Maharashtra
09.2016 - 09.2018
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.

Education

SSC -

St. Mary's High School
Mira Road
05.1997 - 05.2010

HSC -

T.P Bhatia Junior College
Kandivali, Mumbai
05.2010 - 05.2012

Bachelor of Engineering Technology - Electronics

Shree L.R Tiwari College Of Engineering
Mira Road, Thane
08.2012 - 05.2016

Skills

    Consulting

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Timeline

Senior Consultant

Birlasoft Limited
03.2020 - Current

Business Analyst

MahaOnline Limited
09.2018 - 02.2020

Business Analyst

Systems Plus Private Limited
09.2016 - 09.2018

Bachelor of Engineering Technology - Electronics

Shree L.R Tiwari College Of Engineering
08.2012 - 05.2016

HSC -

T.P Bhatia Junior College
05.2010 - 05.2012

SSC -

St. Mary's High School
05.1997 - 05.2010

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Mikhil ChauhanIT Senior Consultant