Playing Football Listening to Music and Dancing
Milan Thomas
Sales Manger
Mumbai
Summary
Accomplished Sales Manager offering 4 years of experience developing and maximizing Technical & Education Technology sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Assistant Manager
TCM Services
Navi Mumbai
01.2023 - Current
- Stayed on top of shipment locations and current status to update offices and customers.
- Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Organized records of vehicles, schedules and completed orders.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Assistant Manager of Business Development
Whitehat Jr
Mumbai
10.2020 - 01.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Met with students in-person and spoke over telephone to help students construct class schedules.
- Mentored low achieving students to develop plans for grade improvements.
- Reviewed customer service agreements for terms and conditions pricing and accuracy
Technical Support Specialist
Concentrix
Thane
06.2016 - 07.2020
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained and updated Premium customer service database
- Resolved 35 technical support inquiries per day and getting conversation above 88%
Sales Representative
Kingston
Thane
04.2015 - 04.2016
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Revitalized product revenues to over $175000 in one year
WFM Executive
Lester
Navi Mumbai
10.2013 - 04.2015
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Increased employee engagement survey results by 45% over previous year
Education
High School Diploma -
Model College of Science & Commerce
Kalyan 04.2001 - 07.2009
Bachelor of Science - Physics
Management & Research Institute
Madhya Pradesh 06.2020 - Current
Skills
Sales processes
Interests
Timeline
Assistant Manager
TCM Services
01.2023 - Current
Assistant Manager of Business Development
Whitehat Jr
10.2020 - 01.2023
Bachelor of Science - Physics
Management & Research Institute
06.2020 - Current
Technical Support Specialist
Concentrix
06.2016 - 07.2020
Sales Representative
Kingston
04.2015 - 04.2016
WFM Executive
Lester
10.2013 - 04.2015
High School Diploma -
Model College of Science & Commerce
04.2001 - 07.2009
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