Milind Arashanapalli
Hyderabad
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying client needs to develop and deliver creative solutions.
Overview
12
12
years of professional experience
Work History
Team Lead
Global Education India (GUS Education India LLP)
Hyderabad
02.2019 - Current
- Self-Effectiveness : Daily Target Achievement
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Created detailed reports on team activities as requested by management.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Organized client meetings to provide project updates.
- Maintaining quality of the team above 95%
- Maintaining team attrition, conducting team 1 on 1, yearly appraisals
- Less than 1% compliance errors YTD
- Responsible for 100% compliance on Admissions Process and Stake holder / Customer interactions through Phone, Email and Chat on all the queues and ensure the team is aligned with business goals, identify common stake holder issues with admission, improve stake holder / customer experience, and help standardize communication processes
- Perform audit on the aligned product and document areas for improvement
- Hiring new associates and conducting NHT.
Process Consultant
Y-Axis Solutions Pvt. Ltd
Hyderabad
04.2016 - 11.2018
- Communicating with internal and external clients in UK/Singapore
- Coordinating with Singapore Company’s HR to schedule interviews
- Coordinating with UK based solicitor for business investments and scheduling appointment with clients
- Communicating with clients via email, chat and Calls to assist with required documents, preparing petition and conducting mock session
- Maintaining client’s documents and information in Salesforce
- Inviting clients using Outlook 365 Calendar
- Clients Profile evaluations - Checking eligibility criteria as per visa requirement
- Updating FAQ’s in Outlook 365 – Team and maintaining visa interview dates in outlook 365 calendar.
Process Analyst
Leon Technologies - Hyderabad
04.2012 - 06.2015
- Experienced in voice and chat support while resolving technical issues for HP mobile phones and HP touch pads
- Handling customer services with quality conveyed in a reassuring manner step by step instructions to resolve application issues
- Making sure the documentation to be done in “Siebel” tool during the conversation
- Used “logMein” tool to take control over the caller’s computer to resolve the issues
- Making sure to give the ticket number to the caller at the end of the conversation
- Taken additional responsibly to give support via chat
- Unsolved issues, taking feedback from the customer and documenting the case and escalate it to L3 department and arrange call backs
- Outbound calls are arranged to make sure that the issue has been solved and customer is satisfied
- Updating the team leads with all the issues and taking their feedback.
Education
BBA - Sales And Marketing Education
ICFAI University
Hyderabad06-2009
Skills
- Preparing KPIs
- Resolving in-depth queries in a methodical manner independently and with an internal and an external business partners to find appropriate resolutions, increasing efficiencies and high level of quality
- Refined in planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner
- Complete brand Production and performance Monitoring
- Operations Management
- Employee Engagement
- Co-ordinate with transport and payroll department
System Knowledge
- Salesforce
- MS Office 365
- Siebel
- LogMein
Timeline
Team Lead
Global Education India (GUS Education India LLP)
02.2019 - Current
Process Consultant
Y-Axis Solutions Pvt. Ltd
04.2016 - 11.2018
Process Analyst
Leon Technologies - Hyderabad
04.2012 - 06.2015
BBA - Sales And Marketing Education
ICFAI University
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