MILIND. SHANKAR. SHETTI
IT Support Leader
Pune
Summary
Competent and personable IT Technology Manager with 20+ years experience maintaining and expanding Cloud infrastructure, security planning and daily operations management. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
CUSTOMER SUPPORT LEADER, IT
Razor Technology
Pune
11.2021 - Current
- Experience in successfully managing L1, L2, L3 Technical support US clients on cloud platforms
- Experience leading and managing large IT projects and rolling out IT infrastructure across various technologies
- Exposure to Public/Private cloud operations with Microsoft server-side stack and Modern Workplace tools and solutions
- Currently executed technology implementation projects with minimal downtimes and business disruptions.
- Coordinated IT Infra Cloud projects, defined scope and managed milestones.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
Technical Services Manager
FUJITSU CONSULTING INDIA
Pune
05.2017 - 11.2021
- Primary responsibility to keep uptime of IT services and managing IT Infra and ODC Projects for PAN India location
- In-depth knowledge of IT infrastructure design, skillsets on Windows, Unix, Networking & Scripting language
- Implemented IT best practices and designed workflow and, defined Incident, Knowledge management, Problem Management process
- Knowledge in reviewing contracts, managing contract management with vendor’s OEM/3PD for devices and services
- Experience with DR Requirement and Periodic DR drill, IT BCP Monitoring in addition to alive monitoring Service Desk
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Manager IT
TATA AutoComp Systems Ltd
Pune
12.2012 - 05.2017
- Responsible for Management of Network, SAP infrastructure and In-house IT project management
- Responsible for Data Center operations, which includes Network, SAP & Windows Infrastructure of TACO Group
- SAP Infrastructure responsible for Monitoring & maintenance of critical production SAP servers
- Responsible for the uptime of all Windows infrastructure Active directory, Exchange, WSUS, Antivirus, LYNC, SharePoint, FTP, RMS etc. Handling FMS team for smooth operations.
- Assisted project manager with project and coordinated all required end user training at project completion and turnover.
- Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
Systems Manager
Ranal Engineering Services Pvt. Ltd
Bangalore
06.2006 - 12.2012
- Experience in setting up of CAD Applications (Catia V4/V5, Unigraphics, RobCAD, SolidWorks, Solid Edge, Process Designer,Process Simulate, FactoryCAD, AutoCAD Architecture, HyperWorks.
- Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Senior Engineer
The New Indian Express Group
Bangalore
06.2000 - 06.2006
- Primary responsibilities include, support and maintain in house software infrastructure according to best practices
- Determined equipment failure root cause and implemented solutions
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Led server infrastructure development, quality assurance, staging and production systems.
- Increased customer satisfaction by resolving issues.
Education
BSc - IT
KSOU
KSOU Mysore Unversity 06.2010 - 07.2012
Diploma - Electronics & Telecommunication
R.N. Shetty Polytechnic
Belgaum 07.1995 - 07.1998
Skills
Data Center Management
Accomplishments
- Achieved 98% through effectively helping with IT Tasks
- Deployed Global Servicenow ticketing tool for Fujitsu India into one collaborative platform
- Securely delivered WFH users with apps and data with Citrix Workspace, VDI Compute Cloud (Amazon EC2) instances
- Designed smart provisioning of 2500+ assets during the COVID-19 Pandemic to ensure 100% Business productivity.
- Successfully deployed data center for AI Development at both Chennai and Pune location within budget and timeframe
- Setup of NOC, ODC at Chennai, Noida, and Bangalore location with a minimum capacity of 500+ associates
- Designed and implemented QR Code for Inventory Management and Inventory Control Systems for all IT assets
- Responsible for Implementing the IP Based Assembly line at X1 Plant for the Cockpit and Wiring Harness PLC setup by reducing IT saving costs to 60%
Timeline
CUSTOMER SUPPORT LEADER, IT
Razor Technology
11.2021 - Current
Technical Services Manager
FUJITSU CONSULTING INDIA
05.2017 - 11.2021
Manager IT
TATA AutoComp Systems Ltd
12.2012 - 05.2017
BSc - IT
KSOU
06.2010 - 07.2012
Systems Manager
Ranal Engineering Services Pvt. Ltd
06.2006 - 12.2012
Senior Engineer
The New Indian Express Group
06.2000 - 06.2006
Diploma - Electronics & Telecommunication
R.N. Shetty Polytechnic
07.1995 - 07.1998
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