MILIND. SHANKAR. SHETTI
IT Support Leader
Pune
Summary
Competent and personable IT Technology Manager with 20+ years experience maintaining and expanding Cloud infrastructure, security planning and daily operations management. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
CUSTOMER SUPPORT LEADER, IT
Razor Technology
Pune
11.2021 - Current
- Experience in successfully managing L1, L2, L3 Technical support US clients on cloud platforms
- Experience leading and managing large IT projects and rolling out IT infrastructure across various technologies
- Exposure to Public/Private cloud operations with Microsoft server-side stack and Modern Workplace tools and solutions
- Currently executed technology implementation projects with minimal downtimes and business disruptions.
- Coordinated IT Infra Cloud projects, defined scope and managed milestones.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
Technical Services Manager
FUJITSU CONSULTING INDIA
Pune
05.2017 - 11.2021
- Primary responsibility to keep uptime of IT services and managing IT Infra and ODC Projects for PAN India location
- In-depth knowledge of IT infrastructure design, skillsets on Windows, Unix, Networking & Scripting language
- Implemented IT best practices and designed workflow and, defined Incident, Knowledge management, Problem Management process
- Knowledge in reviewing contracts, managing contract management with vendor’s OEM/3PD for devices and services
- Experience with DR Requirement and Periodic DR drill, IT BCP Monitoring in addition to alive monitoring Service Desk
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Manager IT
TATA AutoComp Systems Ltd
Pune
12.2012 - 05.2017
- Responsible for Management of Network, SAP infrastructure and In-house IT project management
- Responsible for Data Center operations, which includes Network, SAP & Windows Infrastructure of TACO Group
- SAP Infrastructure responsible for Monitoring & maintenance of critical production SAP servers
- Responsible for the uptime of all Windows infrastructure Active directory, Exchange, WSUS, Antivirus, LYNC, SharePoint, FTP, RMS etc. Handling FMS team for smooth operations.
- Assisted project manager with project and coordinated all required end user training at project completion and turnover.
- Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
Systems Manager
Ranal Engineering Services Pvt. Ltd
Bangalore
06.2006 - 12.2012
- Experience in setting up of CAD Applications (Catia V4/V5, Unigraphics, RobCAD, SolidWorks, Solid Edge, Process Designer,Process Simulate, FactoryCAD, AutoCAD Architecture, HyperWorks.
- Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Senior Engineer
The New Indian Express Group
Bangalore
06.2000 - 06.2006
- Primary responsibilities include, support and maintain in house software infrastructure according to best practices
- Determined equipment failure root cause and implemented solutions
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Led server infrastructure development, quality assurance, staging and production systems.
- Increased customer satisfaction by resolving issues.
Education
BSc - IT
KSOU
KSOU Mysore Unversity 06.2010 - 07.2012
Diploma - Electronics & Telecommunication
R.N. Shetty Polytechnic
Belgaum 07.1995 - 07.1998
Skills
Data Center Management
Team Management
IT Infrastructure Management
Amazon Web Services (AWS)
Microsoft SQL Server
Microsoft Azure
IT Service Management
Service Delivery
IT Security
IT architecture
Remote IT Implementation
IT Infrastructure Planning
IT solution development
Accomplishments
- Achieved 98% through effectively helping with IT Tasks
- Deployed Global Servicenow ticketing tool for Fujitsu India into one collaborative platform
- Securely delivered WFH users with apps and data with Citrix Workspace, VDI Compute Cloud (Amazon EC2) instances
- Designed smart provisioning of 2500+ assets during the COVID-19 Pandemic to ensure 100% Business productivity.
- Successfully deployed data center for AI Development at both Chennai and Pune location within budget and timeframe
- Setup of NOC, ODC at Chennai, Noida, and Bangalore location with a minimum capacity of 500+ associates
- Designed and implemented QR Code for Inventory Management and Inventory Control Systems for all IT assets
- Responsible for Implementing the IP Based Assembly line at X1 Plant for the Cockpit and Wiring Harness PLC setup by reducing IT saving costs to 60%
Timeline
CUSTOMER SUPPORT LEADER, IT
Razor Technology
11.2021 - Current
Technical Services Manager
FUJITSU CONSULTING INDIA
05.2017 - 11.2021
Manager IT
TATA AutoComp Systems Ltd
12.2012 - 05.2017
BSc - IT
KSOU
06.2010 - 07.2012
Systems Manager
Ranal Engineering Services Pvt. Ltd
06.2006 - 12.2012
Senior Engineer
The New Indian Express Group
06.2000 - 06.2006
Diploma - Electronics & Telecommunication
R.N. Shetty Polytechnic
07.1995 - 07.1998