Mimansha Adarsh
Bangalore
Summary
A Senior Operations Analyst with 6 years of Experience in Operations in payment gateway and lending, Customer experience, Process Automations and KYC.
Overview
6
6
years of professional experience
Work History
Senior Operations Associate
Decentro Tech Private Limited
Bengaluru
06.2023 - Current
- Worked on reconciliation and settlements for the collection stack and automated the process which helped in reducing the overall TAT
- Improving customer experience by taking escalation and integration calls
- Cross functional collaboration with Partnership and Product teams to help smoothen the end to end process
- Worked on Postman APIs for any account configuration changes
- Weekly updates to the management by sharing data and reports using database and SQL queries
- Handled chargeback and refund processes and reduced the overall TAT by 3 days.
Senior Operations Analyst
Klub Works Pvt Ltd
Bangalore
01.2023 - Current
- Handling BAU tasks and ensuring the disbursement is within TAT
- Handling team and assignment of tasks and responsibilities
- Cross functional collaboration in regards to repayments and product enhancement
- Handling escalations of brands Reporting of numbers and presenting it to the management.
Senior Operations Analyst
Razorpay Pvt Ltd
Bangalore
08.2019 - 01.2023
- Automated processes and streamlined them by working with the Product teams
- Managed the team of 14 people and also trained the team for better efficiency, performance and growth
- Liaised with multiple banks and partners to build and sustain processes for day to day functioning of the business
- Worked on tools like Salesforce and Freshdesk and built the process that helps measuring the KPIs.
Analyst, Operations
Razorpay Pvt Ltd
Bangalore
08.2019 - 01.2023
- Took ownership of assigning tasks and sharing numbers with Seniors
- Tracked and reported the teams' numbers and trained juniors on a regular basis
- Cross - functional collaboration with Sales and Risk teams for smooth process flows.
Junior Analyst, Operations
Razorpay Pvt Ltd
Bangalore
08.2019 - 01.2023
- Solved customer queries through tickets
- Took care of Partnership accounts' support and operations related queries
- Worked on Sales pricing and account configuration requests.
Transaction processing Analyst
Accenture
Bangalore
08.2018 - 08.2019
- Dealt with payment related issues of the clients
- Working with cross functional teams to get the payment flow
- Worked on tools like Markview and Service now for day to day invoice processing.
Education
BBA -
Dayananda Sagar Institute
05.2018
PUC -
Dayananda Sagar PU College
03.2015
Skills
- Process Defining
- Data Crunching
- Customer Handling
- Collaboration
- SQL
- Advanced Excel
- Postman
Accomplishments
- MVP, 07/01/2019, 07/01/2019, Most Valuable player award was given for meeting metrics on a regular basis.
- MVP, 11/01/2022, 11/01/2022, Most Valuable player aware was given for going the extra mile and meeting the team requirements.
CRM Tools
Zoho
Freshdesk
Salesforce
Languages
- English, Full Professional Proficiency
- Hindi, Native or Bilingual Proficiency
Hobbies and Interests
- Reading
- Movies
- Travelling
- Food
Timeline
Senior Operations Associate
Decentro Tech Private Limited
06.2023 - Current
Senior Operations Analyst
Klub Works Pvt Ltd
01.2023 - Current
Senior Operations Analyst
Razorpay Pvt Ltd
08.2019 - 01.2023
Analyst, Operations
Razorpay Pvt Ltd
08.2019 - 01.2023
Junior Analyst, Operations
Razorpay Pvt Ltd
08.2019 - 01.2023
Transaction processing Analyst
Accenture
08.2018 - 08.2019
BBA -
Dayananda Sagar Institute
PUC -
Dayananda Sagar PU College