Minal Shetty
Thane
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Tata Consultancy Services
Thane
01.2021 - Current
- Working on weekly revenue calculation, weekly revenue projection, maintaining headcount, creating IDs, and maintaining resourcing.
- Worked in Loan Estimate Team (ILE), managing reports, absenteeism, schedule adherence, and a team of 24 headcounts.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
Assistant Manager
Tata Consultancy Services
Thane
04.2012 - 12.2020
- Verification of documents like Credit Report, Purchase contract, Title report and URLA (1003)
- Need to cross-verify all the information that is updated in the client application in order to send the correct initial loan disclosure package to the borrower.
- Reviewing tax document and insurance documents in order to provide correct escrow information to borrower.
- Identifying the mortgage information requirement (MI) and follow MI guidelines.
Sr. Sales Executive
HDFC Bank
Mumbai
11.2009 - 04.2012
- Managed a team of sales representatives by setting goals, providing guidance, monitoring performance and offering coaching as needed.
- Created reports detailing sales activities such as weekly, monthly, quarterly results, forecasts, territory analyses .
- Provided training on product features, benefits and use cases for internal staff members.
- Enhanced sales by presenting customers with specific solutions.
- Used cold calling and networking to sell products and services.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
Education
Bachelor of Management Studies - Marketing
Lords Universal College
Malad, Mumbai06-2009
Skills
- Positive thinker
- Good analytical skill
- Smart worker
- Operations Management
- Customer Relations
- Project management abilities
Certification
- Certified Lean Six Sigma (Green Belt)
- Advanced Excel
- MS-Office
Languages
- English
- Hindi
- Marathi
Timeline
Assistant Manager
Tata Consultancy Services
01.2021 - Current
Assistant Manager
Tata Consultancy Services
04.2012 - 12.2020
Sr. Sales Executive
HDFC Bank
11.2009 - 04.2012
Bachelor of Management Studies - Marketing
Lords Universal College
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