Miracle Sharon
Bengaluru
Summary
Experienced HR Operations and Shared Services professional with 8 years in recruitment administration, employee lifecycle management, onboarding, and payroll coordination. Demonstrated expertise in HRIS data governance and statutory compliance, supported by hands-on experience in ServiceNow HRSD, SAP SuccessFactors, and Oracle Taleo. Skilled in MIS reporting, SLA tracking, and effective stakeholder management.
Overview
8
8
years of professional experience
Work History
Lead Recruitment Administrator
AGS (Allegis Global Solutions)
Bengaluru
06.2022 - Current
- Manage HR shared services and recruitment-administration workflows across requisition creation, screening support, offer release, onboarding, BGV, NJ tracking and ServiceNow HRSD case closure.
- Own the ServiceNow HRSD case lifecycle: assign and track cases, update notes, monitor ageing items, coordinate with HR, Payroll, IT and Admin teams, escalate critical cases and support SLA/TAT compliance.
- Create and maintain job requisitions, capture hiring-manager requirements, monitor status and shortlist applications against role criteria.
- Prepare offer letters from approved compensation details, coordinate approvals, maintain recruitment documentation and ensure candidate records are complete before joining.
- Coordinate end-to-end onboarding, including document collection, pre-boarding tasks, BGV initiation, system-status updates, joining formalities, candidate query support and dependency follow-up.
- Maintain trackers and dashboards for HR cases, onboarding readiness, BGV status, DOJ and Never Joined trends for accurate stakeholder updates.
- Deputed to HSBC
Senior HR Executive / OB SPOC - Bangalore Location
HGS
Bengaluru
12.2021 - 06.2022
- Served as regional onboarding SPOC, driving candidate engagement from offer acceptance to day-one integration across pre- and post-onboarding activities.
- Managed HRIS records in SuccessFactors Employee Central and Oracle Taleo, including R10 report collation, PS ID generation, HDU trigger coordination and final system closures.
- Coordinated IT asset readiness, BGV compliance, L&D induction, Bank-team dependencies, hardware logistics, address verifications and onboarding schedules.
- Compiled induction attendance, dropout, BGV and DOJ reports; supported first-month payroll-credit verification and local ServiceNow HR case resolution.
- Working for HSBC
HR Executive to Senior HR Executive
Chartered Accountant Firm
Bengaluru
08.2019 - 12.2021
- Managed employee lifecycle operations, including sourcing, onboarding, attendance and leave administration, employee records, query resolution, disciplinary letters, exits and F&F support.
- Validated payroll inputs covering CTC structures, salary changes, bonuses, incentives, reimbursements, loans, deductions and salary-slip data before payroll processing.
- Supported statutory compliance and reporting for PF, ESIC, PT, year-end income-tax investment verification, challan records, financial sheets and client tax invoices.
- Maintained master attendance, leave and employee-data records with accurate document controls and TAT-based closure.
Talent Executive
iPrimed Education Solution
Bengaluru
07.2018 - 07.2019
- Managed IT and Non-IT recruitment lifecycle activities, including sourcing, screening, interview coordination, and onboarding support, ensuring timely placement of qualified candidates.
- Supported account coordination for Capgemini, HP, Mphasis, and Sutherland by aligning sourcing strategies and updating candidate pipelines for efficient hiring.
- Developed MIS reports and campus/project trackers; served as SPOC for Tech Mahindra Foundation assessment reporting, enhancing data accuracy for batches 8 to 15.
Education
Post Graduate Diploma - Human Resource Management
Symbiosis International University
Pune01-2021
Bachelor of Commerce -
SSMRV College
Bengaluru01-2018
Skills
- ServiceNow HRSD
- SuccessFactors EC
- Oracle Taleo
- Eightfold AI
- Case assignment
- Case notes
- Employee queries
- SLA/TAT monitoring
- Escalation handling
- Requisition creation
- Screening support
- Shortlisting
- Offer letters
- Approval coordination
- Candidate follow-ups
- Pre-boarding
- Document verification
- Joining formalities
- BGV initiation
- NJ tracking
- Onboarding trackers
- MIS dashboards
- Background verification reports
- Data management
- Payroll inputs
- CTC validation
- Salary changes
- Reimbursements
- PF
- ESIC
- PT
- Investment tax checks
- F&F support
- MS Excel
- MS Word
- PowerPoint
- Outlook
- Naukri
- Indeed
Languages
English
Kannada
Tamil
Telugu
Hindi
Urdu
Custom
- HSBC-aligned HR shared services experience through AGS and HGS payroll assignments
- Multi-system HR operations across ServiceNow HRSD, SuccessFactors EC, Oracle Taleo and Eightfold AI
- Employee lifecycle coverage from requisition creation and offer release to onboarding, BGV, HRIS updates, payroll inputs and exits
Timeline
Lead Recruitment Administrator
AGS (Allegis Global Solutions)
06.2022 - Current
Senior HR Executive / OB SPOC - Bangalore Location
HGS
12.2021 - 06.2022
HR Executive to Senior HR Executive
Chartered Accountant Firm
08.2019 - 12.2021
Talent Executive
iPrimed Education Solution
07.2018 - 07.2019
Post Graduate Diploma - Human Resource Management
Symbiosis International University
Bachelor of Commerce -
SSMRV College