Mirza Kamran Baig
Corporate Travel
Delhi
Summary
Accomplished Corporate Travel Consultant with 15+ years of extensive experience in managing both domestic and international travel logistics. Adept at navigating complex global transportation systems and designing strategic, cost-effective travel solutions that maintain the highest standards of quality and service. Proven ability to support multinational clients with diverse needs while ensuring compliance with travel policies and delivering an exceptional customer experience. Highly skilled in planning and coordinating individual and group itineraries across multiple regions, with a strong awareness of cultural sensitivities, visa requirements, and local protocols. Renowned for delivering efficient, seamless travel arrangements under tight deadlines and for resolving issues swiftly and professionally. Passionate about facilitating smooth and enjoyable travel experiences worldwide, with a strong commitment to excellence, adaptability, and client satisfaction. Recognised for exceptional customer service, quick decision-making, and problem-solving skills, I consistently deliver seamless travel experiences under high-pressure situations.
Overview
16
16
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Team Lead Consultant
International Travel House
New Delhi
10.2021 - Current
- Responsibility: South Region (Mumbai/Pune) July 2025
- Corporate handled: Ocean network, IPSOS Research, Ansys Software, Burckhardt Compression, Ceva Logistics, Armacell India Pvt Ltd and more.
- Managed a team of 4-5 members.
- Handling corporate clients & Implant Queries and managing International & Domestic requirements (Ticketing, Refunds, Reissuance, Revalidation, Hotel, Visa, Cars and ADM, etc.)
- Responsibility: North Region(Delhi/NCR)
- Corporate handled Onsite - in the Back office: Shahi Export (Implant), ITC Limited, USHA International Limited, Daikin India, Cowrks India Pvt Ltd, Freudenberg-Nok Pvt Ltd , Incedo Technology Solutions Ltd, Peoplestrong Technologies Pvt Ltd and more.
- Manage bookings which include domestic, international flights & rail in a timely, cost-efficient and accurate manner.
- Provide comprehensive information on products/services such as Visas, foreign exchange, health regulations/insurance, etc.
- Handle all necessary processes for refunds and cancellations of domestic and international air tickets efficiently.
- Negotiate with vendors and airlines to secure the issuance of tickets with the best deal codes, bonuses or the utilisation of any rewards that clients may have.
- Coordinate between clients, implant teams and servicing teams to ensure an efficient delivery process.
- Identify customers’ needs, clarify information, research every issue related to their travel plans and provide solutions and/or alternatives while protecting the company's interests.
- Build lasting relationships with customers by going above and beyond expectations whenever possible.
Team Leader
BCD Travel
New Delhi
02.2019 - 05.2020
- Responsibility:
- Corporate handled: AT Kearney Limited (Implant), Signify Innovations India Limited, Karcher Cleaning System, Penguin Random House, ION trading and more.
- Manage bookings which include domestic, international flights & rail in a timely, cost-efficient and accurate manner.
- Initiating refunds for Domestic/International of PAN India in BSP and GDS.
- Reviewing tickets, identification and passports to verify traveller identity.
- Handled refunds, special requests (LIMO, meals), group travel, and visa coordination for corporate travellers.
- Handling group booking, ticket issuance of staff travel, seat requests, EMD issuance, offshore ticket issuance and BST unbilled report.
- Liaising with the Visa Section for the issuance of visas to clients.
- Processing travel insurance for domestic and international travellers through an online travel portal.
Team Leader
Uniglobe Mod Travel
New Delhi
03.2013 - 12.2018
- Responsibility:
- Initially starting as a Sr. Consultant, Promoted to Team Lead in 2017, managed a team of 4-5 members.
- Handling corporate clients & Implant Queries and managing International & Domestic requirements (Ticketing, Refunds, Reissuance, Revalidation, Hotel, Visa, Cars and ADM, UETTR, etc.) The clients are based out of Delhi/NCR as well as Bangalore.
- Corporates handled: Khaitan & Company, Ricardo India Private Ltd, Antuit India, Moog India, Crayon Software Expert India Private Ltd, Spirent Communications, Mindteck, VTS TF Air System, 24 Frames Factory photography, Spire Technologies & Solutions, Anand Rathi and more.
Process Associate
Intergloble Technology Quotient
Noida
09.2010 - 03.2013
- Responsibility:
- Worked in Galileo Process as a Process Associate while Handling International and Domestic queries received from Travel Agents across India regarding Refunds, Reissuance, Revalidation, hotels, and Cars.
- Handled Escalations from Key Accounts (AMEX, HRG, Carlson, Cox and Kings, Riya Travel, Akbar Travel).
Consultant
Aas Travel Services
New Delhi
08.2009 - 07.2010
- Responsibility:
- Handled Domestic and International ticket reservations and issuance in Galileo. Handled walk-in customers and corporate clients, and Invoicing.
Education
Bachelor of Arts -
Kanpur University
Uttar Pardesh01.2006
Diploma - Air Travel Fares & Ticketing
YMCA
New Delhi01.2008
Certificate - Computer Reservation System
Kuoni Academy
New Delhi01.2008
Skills
Certification
2008 - Diploma in Air Travel Fares & Ticketing from YMCA (New Delhi)
Timeline
Team Lead Consultant
International Travel House
10.2021 - Current
Team Leader
BCD Travel
02.2019 - 05.2020
Team Leader
Uniglobe Mod Travel
03.2013 - 12.2018
Process Associate
Intergloble Technology Quotient
09.2010 - 03.2013
Consultant
Aas Travel Services
08.2009 - 07.2010
Bachelor of Arts -
Kanpur University
Diploma - Air Travel Fares & Ticketing
YMCA
Certificate - Computer Reservation System
Kuoni Academy
References
Available on Request
Disclaimer
I hereby declare that the information provided above is best up to my knowledge. Date: 2025-07-20 Place: Delhi, India