Summary
Overview
Work History
Education
Skills
Certification
Availability
Internship
Timeline
Generic

Mishika Sharma

Trail

Summary

Sales and customer service professional with 7+ years of experience in banking, inbound and outbound sales, and client relationship management. Proven track record of achieving targets through lead generation, cross-selling, and solution-based selling. Currently working as a Shift Lead, managing daily operations and team performance in a fast-paced environment. Strong communication, leadership, and account management skills with proficiency in MS Office and CRM systems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Lead

Dairy Queen
Trail
05.2024 - Current
  • Supervise daily shift operations and support team performance
  • Deliver excellent customer service and resolve customer concerns
  • Handle cash and POS transactions accurately
  • Train new team members and ensure operational standards
  • Coordinate tasks to maintain smooth store operations

Sales Manager

Travelobot Pvt. Ltd.
India
05.2023 - 10.2023
  • Achieved monthly sales targets through inbound inquiries and outbound follow-ups
  • Managed customer accounts and ensured repeat business
  • Supervised team activities and daily sales operations
  • Maintained strong client relationships and resolved issues

Executive Sales

PrepLadder Pvt. Ltd.
India
12.2021 - 05.2022
  • Generated leads through outbound calling and customer outreach
  • Handled inbound customer queries and closed sales based on needs
  • Consistently met and exceeded sales targets

Deputy Sales Manager – Bancassurance

ICICI Prudential Life Insurance (ICICI Bank Channel)
India
11.2017 - 12.2021
  • Drove insurance and financial product sales within ICICI Bank branches
  • Built relationships with bank staff and customers to generate business
  • Achieved revenue targets through cross-selling and upselling
  • Conducted outbound follow-ups and managed client accounts
  • Trained and supported a team of financial consultants

Sales Intern

Bajaj Finserv
India
  • Generated 55 loan logins and 40 EMI conversions
  • Assisted customers in selecting suitable finance options

Education

Postgraduate Diploma - Business Management

Selkirk College
Trail, BC
01.2026

PGDM - Marketing

India

Bachelor of Commerce -

India

Skills

  • Inbound & Outbound Sales
  • Customer Relationship Management
  • Banking & Financial Services
  • Lead Generation & Prospecting
  • Cross-selling & Upselling
  • Account Management
  • Team Leadership & Operations
  • Problem Solving & Communication
  • MS Office & CRM Systems

Certification

Digital Marketing Certification, 2024

Availability

Full-Time | Eligible to work in Canada

Internship

Sales Intern, Bajaj Finserv, India, Generated 55 loan logins and 40 EMI conversions, Assisted customers in selecting suitable finance options

Timeline

Shift Lead

Dairy Queen
05.2024 - Current

Sales Manager

Travelobot Pvt. Ltd.
05.2023 - 10.2023

Executive Sales

PrepLadder Pvt. Ltd.
12.2021 - 05.2022

Deputy Sales Manager – Bancassurance

ICICI Prudential Life Insurance (ICICI Bank Channel)
11.2017 - 12.2021

Sales Intern

Bajaj Finserv

Postgraduate Diploma - Business Management

Selkirk College

PGDM - Marketing

Bachelor of Commerce -

Mishika Sharma