Miss. Rupali Kadam

• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Worked with NRI , DEMAT and Saving Account departments to facilitate communication and deliver personalized solutions to customers.
• Generated new business and referral clients in partnership with financial advisors and branch team.

Some achieved figures During FY 2021-22

Fixed Deposits - 200Cr + , Personal Loan - 17 lacks +

New DEMAT openings - 80 + , Insurance - 7 lacks +

• Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.

• Resolved problems, improved operations and provided exceptional service to NIR clients.
• Increased customer satisfaction by resolving issues.
• increased transaction of FCNR Deposits and Remittance.

• Monitored, followed-up and escalated cases to meet customer response commitments.
• Lobby Management for bank
• taken feedback from customer (NPS calling)
• Guided Customer to move on to digital banking