Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

MIT SHAH

Ahmedabad

Summary

I am a driven individual who possesses a strong focus and a knack for long-term planning. Whether it's Hardworking Relationship Manager proficiency at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success . I believe in my organizational skills , and I thrive in collaborative environments, valuing empathy and teamwork. I am deeply passionate about exploring the realms of Design Thinking, User Experience, and Social Innovation, always seeking out new possibilities. With a background in Customer Relationship Management, Event management, Team Leading Ability, Problem Solving, Design, and Digital Marketing, I bring a diverse skill set to the table. I possess an insatiable curiosity and a genuine eagerness to embrace different user-centric perspectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Elite Relationship Manager

KOTAK MAHINDRA BANK LTD
Ahmedabad
04.2023 - Current
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Ensures high levels of customer service orientation and application of bank policy. Cross sell existing bank products to customers.
  • Achieve client loyalty through quality, productivity, service and proactive management.
  • Plans and conducts special sales initiatives and events for existing portfolio an onboard new customers.
  • Attended meetings and worked collaboratively with cross-functional teams for the asset products.
  • Track customer complaints/queries and turnaround times for customer satisfaction.

Gujarat Co-operative Milk Marketing Federation

Marketing Intern
Ahmedabad
04.2022 - 06.2022
  • Summarized data to present results and recommendations to management.
  • Compiled data on customer demographics, preferences, needs, and buying habits.
  • Coordinated with vendors to ensure timely delivery of promotional materials.
  • Collaborated with designers on creating visuals for campaigns.
  • Analyzed market trends to identify potential opportunities.

Digital Marketing and On Field Management

DhruVats Media & Entertainment and Keyaan Events
Ahmedabad
05.2018 - 06.2018
  • Provided support for all aspects of event management, including promotions and advertising.
  • Along with marketing, and fieldwork training for crowd and stage management
  • Engaged with customers through various digital channels to promote the upcoming events

Education

MBA - 8.1 CGPA - Sales And Marketing Education

Nirma University
Ahmedabad
04-2023

Bachelor of Technology - 8.51 CGPA - Mechanical Engineering

Indus University
Ahmedabad
06-2020

XII - GSHEB - Science Education

St Kabir School
Ahmedabad
04-2016

X - GSEB -

St Kabir School
Ahmedabad
03-2014

Skills

  • Relationship Management
  • Value Selling
  • Customer Portfolio Management
  • Wealth Management
  • Relationship Building

Accomplishments

  • Published review paper in Springer Level 4 journal Emergent Materials, with title Evolution in the Membrane-based materials and comprehensive review on carbon capture and storage in industries under my name
  • Certified in Creo by PTC University, 2018 to develop the designs of the product and analyze it at Khodiyar Infotech

Certification

  • Certified in the Digital Marketing course on UDEMY

Affiliations

  • President of the club name Club EXPRESSIONS conducting Fun Events at Intercollege as well as Intra college-level. Also responsible for Sponsorships, Promotion and Administration work for the event during the academic year

Timeline

Elite Relationship Manager

KOTAK MAHINDRA BANK LTD
04.2023 - Current

Gujarat Co-operative Milk Marketing Federation

Marketing Intern
04.2022 - 06.2022

Digital Marketing and On Field Management

DhruVats Media & Entertainment and Keyaan Events
05.2018 - 06.2018

MBA - 8.1 CGPA - Sales And Marketing Education

Nirma University

Bachelor of Technology - 8.51 CGPA - Mechanical Engineering

Indus University

XII - GSHEB - Science Education

St Kabir School

X - GSEB -

St Kabir School
MIT SHAH