Siebel Web Tool
Mithilesh Onkar
Siebel Developer
Mumbai,MH
Summary
Professional Siebel Developer with over 6 years of hands-on experience in the IT and Services Industry, committed to enhancing system integrity and continuity. Proven expertise in Telecom CRM systems, particularly Siebel CRM, with a successful track record across all development phases from initial conception to post-deployment support. Recognized for exceptional organizational skills and the ability to effectively manage multiple priorities while maintaining a positive attitude. Demonstrates a proactive approach by taking on additional responsibilities to achieve team objectives and drive project success.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Siebel Developer
MTN
09.2023 - Current
- Delivered high-quality code by performing thorough testing and debugging of Siebel applications.
- Improved customer satisfaction by developing and implementing Siebel solutions tailored to client needs.
- Analyzed production logs and data for potential issues during troubleshooting investigations.
- Performed configuration and scripting development for Siebel tools to introduce new enhancements and updates.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated deployments of new software, feature updates and fixes.
- Supported testing and remediation efforts.
- Collaborated with cross-functional teams for successful project delivery, ensuring alignment with business objectives.
IT Analyst
MTN Communications
11.2019 - 09.2023
- Worked on iLula Siebel CRM tool to resolve the Postpaid and Prepaid Customer issues.
- Interacted with the client for Siebel L2 activities which include e-mail, ticketing tool support.
- Worked on ITIL process using tools like BMC Remedy.
- Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
- Worked on Checking logs and updating xml files in SOAP UI.
- Promoted collaboration among team members, facilitating knowledge sharing and skill development opportunities.
- Facilitated smoother project management by introducing efficient tracking tools.
Onboarding Specialist
Telkom
11.2019 - 09.2021
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Onboarded over 200 associates.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Trained new hires in technology required to access company systems and complete job tasks.
Education
Bachelor of Science - Information Technology
D G Ruparel College Of Arts, Science And Commerce
Mumbai06.2019
Oracle
Skills
Ticketing Tool: BMS Remedy, Siebel CRM tool, SQL Developer
Siebel eScript
Siebel order management
Siebel tools
Siebel workflows
Siebel configuration
Siebel open UI
Javascript
HTML CSS
Customer relationship management
Testing and debugging
Customer support
Information security
Problem-solving
Software
Siebel Application
SQL Developer
Notepad
VS Code
SOAP UI
Accomplishments
- Used Microsoft Excel to develop onboarding tracking spreadsheets.
- Supervised team of 5 members.
- Achieved Best Practice Sharing by completing all the catalyst tasks like onboarding / offboarding with accuracy and efficiency.
- Documented and resolved Online Onboarding Procedure which led to Special Achievement Award once.
Awards
On the Spot (Team) Award - 2024-01-10 - Award for Excellence, Best Team Award - 2023-11-02 - Award For Team Work, Service & Commitment - 2022-08-29 - Service Award, Elevate Wings 1: Track Completion Award - 2022-02-03 - Talent Development, Star Team Award - 2023-01-20 - Best Member of a team, Special Initiative Award - 2022-04-27 - Beyond Performance Award, CLP Faculty Award - 2020-02-14 - Talent Development, Maitree Prize - 2024-06-20 - Award For CSR Activity
Timeline
Siebel Developer
MTN
09.2023 - Current
IT Analyst
MTN Communications
11.2019 - 09.2023
Onboarding Specialist
Telkom
11.2019 - 09.2021
Bachelor of Science - Information Technology
D G Ruparel College Of Arts, Science And Commerce
Oracle
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Interests
Cricket
Bollywood movies
Music
Dancing