Mithra Sundaram
Deputy Manager
Chennai
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers. Friendly Deputy Manager committed to creating a positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Sought out continuous professional development opportunities to further develop expertise in [Industry] operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems. Punctual Deputy Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Deputy Manager
HDFC Life Insurance Co Ltd
chennai
07.2022 - Current
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interviewed, performed background checks, hired and trained [Number] of associates in [Year].
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Supported general manager in loss prevention efforts.
- Researched emerging products and used researched information to update store's inventory.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Prepared annual budgets with controls to prevent overages.
- Conducted audits annually to keep store presentable and functional.
- Supervised and motivate staff employees.
- Created reports and analyzed and interpreted data.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Maintained, documented and presented progress reports to leaders.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assisted senior manager with payroll, scheduling and cash deposits and receipts.
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Maximized resource utilization during [Type] projects to uphold strict budget targets.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Coordinated unloading merchandise from delivery truck.
Business Sales Manager
Bajaj Allianz Life Insurance Co Ltd
chennai
09.2021 - 03.2022
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in [Number]% revenue increase.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Developed and implemented comprehensive salesperson training program.
- Identified trends in customer marketplaces to develop valuable solutions.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Organized promotional events and interacted with community to increase sales volume.
- Reduced expenses by effectively negotiating contractor prices, terms, and service agreements.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
Senior Business Development Manager
Edelweiss Tokio Life Insurance Co Ltd
chennai
06.2018 - 08.2021
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Compiled product and customer data to generate informed profit projections.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Represented company and promoted products at conferences and industry events.
- Kept meticulous client notes and updated account information in company databases.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated product quality and market comparisons by creating sales presentations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented systems and procedures to increase sales.
- Facilitated business by implementing practical networking techniques.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Senior Relationship Manager
Reliance Nippon Life Insurance Co Ltd
chennai
05.2016 - 02.2018
- Researched current trends to identify prospective customers and determine specific needs.
- Worked with clients to address and respond to client and partnership management issues.
- Gave exciting presentations to prospects and leads in effort to build business opportunities.
- Developed new banking relationships with business prospects.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Complied with established internal controls and policies.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Conducted financial due diligence on potential investments and acquisitions.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Designed and maintained financial models to identify and measure risks.
- Developed strategic plans for day-to-day financial operations.
- Utilized financial software to prepare consolidated financial statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Teller Service Representative
TNQSYNQ Pvt Ltd
chennai
08.2015 - 03.2016
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Generated monthly reports on customer activity and customer feedback.
Education
Bachelor of Arts - Accounts
Our Lady Of Velanganni MAT .HR. School
Chennai 06.2015 - 05.2018
Skills
Performance improvements
Purchasing and planning
Decision-making capabilities
Sales strategics
Expertise in sales
Recruiting skills
Recruiting and interviewing
Employee performance evaluations
Sales growth
Contract Management
Consulting
Timeline
Deputy Manager
HDFC Life Insurance Co Ltd
07.2022 - Current
Business Sales Manager
Bajaj Allianz Life Insurance Co Ltd
09.2021 - 03.2022
Senior Business Development Manager
Edelweiss Tokio Life Insurance Co Ltd
06.2018 - 08.2021
Senior Relationship Manager
Reliance Nippon Life Insurance Co Ltd
05.2016 - 02.2018
Teller Service Representative
TNQSYNQ Pvt Ltd
08.2015 - 03.2016
Bachelor of Arts - Accounts
Our Lady Of Velanganni MAT .HR. School
06.2015 - 05.2018