Mithun Kumar BS
Bangalore
Summary
Skilled Senior Manager in cross-functional collaboration with ~12years of experience. Optimizes processes and communication, drive results in improving the customer, seller experience and reducing the logistic leakages or losses. Dedicated to continuously improving professional knowledge and business operations by applying Supply Chain Management skills.
Overview
17
17
years of professional experience
Work History
Senior Manager
Flipkart Internet Pvt Ltd
Bengaluru
11.2013 - Current
- Leading Reverse Control Tower charter Set up an end-to-end visibility for Myntra reverse shipments that helped to improve the Customer & Seller Experience and reduce the logistic leakages
- Has reduced logistic losses by 57.4%, from 2.42% (30.9cr) in Jan'23 to 1.03% (14.9cr) Ond'23 Monthly Avg Reverse 2 days pick up performance brought up to 93.5% from 92% and customer escalation got reduce to 8.7 per K from 9.9 per K
- Restocking quality (Q1 &Q2) and fake product operation performance brought up to 91% from 84% ~97% of shipments are made sure that getting deliver back to sellers, bought it down to ~10 days from ~13 days
- Created an asset wise visibility for logistic pendency which helped bring the operation rigor to drive the pendency and clear the same
- Make sure that there was no impact in the tracking mechanism during Myntra & Flipkart Synergy process
- Set up an Orphan shipments clearance process across all the assets which helped to get the goodness of ~70L per month
- Created SOP’s and aligned with multiple stakeholders for investigation process against “Bag received shipment not received” and “Container received shipment not received” issues
- Due to this we could identify fraudulent activities in the system and got fixed structurally.
Key Account Executive
BlueDart DHL
Bengaluru
01.2012 - 10.2013
- Being one point of contact to Key Account Clients regarding their logistics service and account management for entire India operations Creating daily, weekly and monthly performance visibilities that helped to improve the experience
- Providing client services, reaching the end customer’s and maintaining relationship from the business perspective
Team Leader
Serco BPO
Bengaluru
01.2011 - 12.2011
- To lead a team of 15-20 Executives for Royal Sundaram Sales Process & reviewing their performance Co-ordinating with the business area & the team on the same Transitioning of Agents form training (OJT) to Production Handling reports relating to business processed and employee tracking
- Responsible for delivery of all customers clients & employees dashboard metrics as per goals Analyze present daily weekly & monthly metrics & derive performance improvements measures perspective
Quality Analyst
Hinduja Global Solutions(HTMT)
Bengaluru
08.2007 - 12.2010
- Conduct daily and weekly coaching & feedback sessions for executives, initiate process improvements by identifying services delivery gaps & successfully implement ideas to enhance products & services
- Conduct Weekly coaching & Feedback Sessions for executives, initiate process improvements by identifying services delivery gaps & successfully implement ideas to enhance products & services
- Played an active role in TATA AIG process (outbound) as a CRO (31months)
- Calling the customer to offer the insurance plans.
Education
Bachelor of Science - Mathematics And Statistics
BANGALORE UNIVERSITY
01-2007
Skills
- Order Lifecycle Management
- Cross-Functional Collaboration
- Data-Driven Decision-Making
- Process improvement
- Reporting Oversight and Management
- Operations Management
- MS Office & MySQL
- Control Tower
Hobbies and Interests
Cycling, Badminton and Pets
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Senior Manager
Flipkart Internet Pvt Ltd
11.2013 - Current
Key Account Executive
BlueDart DHL
01.2012 - 10.2013
Team Leader
Serco BPO
01.2011 - 12.2011
Quality Analyst
Hinduja Global Solutions(HTMT)
08.2007 - 12.2010
Bachelor of Science - Mathematics And Statistics
BANGALORE UNIVERSITY
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