CSR activities
Hi, I’m
Mitul Das
Program And Project Management
Kolkata,West Bengal
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
13 years of experience in the areas of Program and Project Management, Service Operation and ISO 20K Auditor. Currently associated with PWC India Pvt. Ltd. Proficient at managing & leading teams for successful execution of IT Projects both for implementation and AMS. Have strong communication, collaboration & team building skills with deftness in training and supporting end users as well as developing technical staff to achieve performance objectives Experienced in handling Quality Management System (QMS-ISO 20K) Process Definition & Process Improvements, Defect Prevention through performing audits for non-conformance and corrective actions tracking & closure Adept at handling Global projects and stakeholders (e.g.: South Africa, UK, Japan) working towards Quality Governance Resource Management Communication Risk Management Procurement Stakeholders Management
Overview
14
years of professional experience
5
Certifications
3
Languages
Work History
PWC IndiaKOLKATA
PMO Manager
10.2021 - Current
Job overview
- Program office for Global Delivery center
- Resource management and Utilization tracking
- Stakeholder Management
- Project Governance
- Audits related to documentations
- Planning & Budgeting, Forecasting
- Partners deck presentations for management reporting
- Resource Onboarding pack
- Flyback trackers
Accenture Solutions Pvt. Ltd
Program and Project Management Specialist
10.2015 - 09.2021
Job overview
- SAP S4 Hana Implementation
- Modelling Project Plans - Scheduling milestones and trail project progress, and conduct ongoing analysis of variances, risks, and changes
- Project Performance Management and Reporting
- SOLMAN :-Creation of RICEFW Objects and tracking FSD and TSDs. Coordinating through various phases of projects implementation .Requirement gathering and object creation under Solution Manager and reporting (Steer Co, Weekly, Daily, Monthly, Global PMO)
- Resource management - Workforce Management including Supply, Demand and Forecast
- BGV checks, onboarding, and off-boarding resources, collaborating with Talent Fulfillment Staffing Team, Consulting managers and different IGs to get the resource on boarded
Accenture Kolkata
Demand Management Analyst
10.2015 - 12.2016
Job overview
- Driving the Client Demand Management Committee to discuss on:
- Project Overview
- Project Challenges
- Project Budget Utilization
- Critical Project Plan
- Driving Projects across team along with Client Escalation and Feedback
- Implementing Process Improvements
IBM India PVT Ltd
Lead Auditor
09.2010 - 08.2015
Job overview
- Lead the program ‘Audit task Force' as a part of Service Excellence team
- Delineate and conduct weekly and monthly audits for incidents and change requests
- Devising dashboards and highlighting the team's performance to senior management
- Lessening weekly connect with team members, leads and managers for mitigation plan implementation and drive to closure
- Continual Service Improvement and Project Management, Respect Quality standards/process defined
- (control plan, Control Sheets)
- Deploying quality standards in line with ITIL standards
- Piloted a Green belt Six Sigma project
- Hands on knowledge on quality tools like Cause-and-effect, Control chart, Histogram, Pareto chart
PREMSONS MOTOR UDYOG PVT LTD
CCM (Customer Care Manager)
03.2009 - 08.2010
Job overview
- Aimed to provide excellent customer service and to promote new ideas throughout the organization
- Implemented innovative ways to measure customer satisfaction and improve services
- Managed a team of customer services staff
- Handling face-to-face queries and escalations from customers
Education
Biju Pattanaik University of Technology Orissa
MCA from Computer Application
06.2005 - 2008.06
Skills
Tool Proficiency: Expert in SOLMAN, G-Suit
Certification
PMP
Affiliations
- Project Management Institute
Interests
Fine Arts
Travelling
Additional Information
Date of Birth : 23rd February 1983
Gender : Female
Nationality : Indian
Timeline
PMO Manager
PWC India
10.2021 - Current
Demand Management Analyst
Accenture
10.2015 - 12.2016
Program and Project Management Specialist
Accenture Solutions Pvt. Ltd
10.2015 - 09.2021
Lead Auditor
IBM India PVT Ltd
09.2010 - 08.2015
CCM (Customer Care Manager)
PREMSONS MOTOR UDYOG PVT LTD
03.2009 - 08.2010
Biju Pattanaik University of Technology
MCA from Computer Application
06.2005 - 2008.06
Similar Profiles
Abhishek SinghAbhishek Singh
Associate Tax Manager at PWC IndiaAssociate Tax Manager at PWC India
Prashant TripathiPrashant Tripathi
Manager, Digital Supply Chain Transformation at PwC IndiaManager, Digital Supply Chain Transformation at PwC India
Isita PaulIsita Paul
Senior Associate at PwC IndiaSenior Associate at PwC India
Anant Kumar SrivastavaAnant Kumar Srivastava
Manager at PWC IndiaManager at PWC India
Trideep MondolTrideep Mondol
Senior Customer Service Representative at Teleminds Infotech Private LtdSenior Customer Service Representative at Teleminds Infotech Private Ltd