Experienced Senior Operational & Performance Analyst with a track record of driving efficiencies and optimizing financial performance in multinational settings. Proficient in spearheading process enhancements, conducting insightful data analysis, and implementing strategic initiatives to boost business outcomes. Skilled in financial modeling, budgeting, and ensuring accurate financial reporting through stringent controls. Well-versed in administrative tasks like workflow optimization, vendor management, and employee onboarding. Strong communicator and leader dedicated to fostering teamwork and achieving organizational goals.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Senior Operational & Performance Analyst
Alstom Transport India Limited
08.2017 - Current
CAPEX:
Budgeting and Planning: Developing and managing the CAPEX budget, including forecasting future capital needs and identifying potential investment opportunities.
Project Evaluation: Assessing and evaluating potential capital projects, including conducting financial analyses, ROI calculations, and risk assessments to determine the viability and potential impact of proposed investments.
Approval Process: Coordinating the approval process for capital projects, which may involve preparing business cases, presenting proposals to senior management or investment committees, and ensuring compliance with internal policies and procedures.
Cost Control: Monitoring and controlling capital expenditures to ensure projects stay within budget and are completed on time, while also identifying opportunities to optimize costs and improve cost-effectiveness.
Reporting and Analysis: Generating regular reports and analyses to provide insights into the performance of capital investments, including tracking actual spending against budget, evaluating project outcomes, and making recommendations for improvement.
Stakeholder Management: Collaborating with various internal teams and external stakeholders, such as finance, operations, engineering, and vendors, to ensure alignment and communication throughout the capital expenditure process.
Compliance and Governance: Ensuring compliance with financial regulations, accounting standards, and internal controls, while also maintaining transparency and integrity in the management of capital expenditures.
OPEX:
Developing and implementing operational excellence strategies: This involves creating and executing plans to improve operational efficiency, and enhance overall performance.
Process improvement: Identifying areas for process improvement, analyzing current workflows, and implementing changes to optimize efficiency and productivity.
Data analysis and reporting: Utilizing data analytics to assess operational performance, identify trends, and generate insightful reports that drive decision-making for continuous improvement.
Change management: Effectively managing organizational change by engaging stakeholders, communicating changes, and ensuring smooth transitions during process improvements.
Performance measurement: Establishing key performance indicators (KPIs) and metrics to monitor and evaluate the success of operational excellence initiatives.
Cross-functional collaboration: Working closely with various departments and teams to align operational improvement efforts across the organization.
Project management: Overseeing operational excellence projects, coordinating resources, and delivering results within specified timelines and budgets.
KPI: Created financial dashboards to provide insights into key performance indicators.
Executive Assistance :
Worked with senior management to initiate new projects and assist in various processes.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Created and optimized records management strategies to coordinate and protect information.
Screened calls and emails and initiated actions to respond or direct messages.
Processed travel expenses and reimbursements for executive team and senior management group.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for VP's.
Trained and guided team members to maintain high productivity and performance metrics
Admin
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Reviewed internal systems and organized training plans to new Joiners.
Monitored office workflow and administrative processes to keep operations running smoothly.
Identified and reported variances between employee time sheets and employee transaction reports from time management system.
Managed vendor contracts and relationships through collaboration to maximize cost-effectiveness, optimize delivery schedules and maintain service standards.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Providing training and development programs to equip employees with the skills and knowledge necessary to support operational excellence initiatives.
Senior Officer
Mphasis Ltd
10.2011 - 08.2017
Managed and led a centralized Transport Billing Team, overseeing all aspects of billing operations and ensuring accuracy and efficiency in invoicing processes.
Prepared comprehensive Billing Annexures for all facilities, meticulously documenting billing details to facilitate transparent and organized financial records
Tracked daily Management Information System (MIS) reports for operations spanning across PAN India, ensuring timely insights into performance metrics and facilitating informed decision-making
Prepared monthly Cost Preparation and Provision reports, providing vital financial data for budgeting and strategic planning purposes.
Maintained daily log sheets and collected trip sheets from service providers, maintaining meticulous records to ensure accountability and accuracy in billing processes
Implemented and managed trip sheet validation trackers, consolidating validation data for PAN India operations and ensuring adherence to billing standards and protocols.
Admin
Celtycs outsourcing pvt ltd
11.2009 - 10.2011
Ensured timely and accurate daily uploading of MIS reports to the Reporting Manager, facilitating prompt access to critical business insights.
Maintained a 100% completion rate for report uploading, consistently meeting deadlines and ensuring seamless flow of information for decision-making processes.
Managed the generation and preparation of quarterly and monthly reports, extracting relevant data and presenting it in a clear and concise format for stakeholders.
Monitored and ensured on-time completion of report uploading by the team, proactively addressing any issues or delays to minimize disruptions and maintain workflow efficiency.
Acted as the primary point of contact for handling emails related to operational issues such as voice logger and application problems, effectively managing communication and resolving inquiries in a timely manner.
Education
M.B.A - Finance & Marketting
ICFAI National College
Bangalore
06.2006 - 06.2008
Skills
Presentation Creation
Customer Service
Data Confidentiality
Cross-Functional Collaboration
Meeting Facilitation
Relationship Development
Performance Improvement
Operations Management
Certification
Certified Google Project Management, Coursera
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company