M MOHAMMED AFSAR

• Working in Merchant Operations Team.
• Managed and reviewed merchant refund requests and merchanht settlement by verifying transaction details, order status, and eligibility according to company policy.
• Acted as a liaison between merchants, finance, and customer support teams to resolve issues related to refunds, payment discrepancies, and settlement inquiries.
• Managed the end-to-end merchant settlement sale process, including verifying and processing sales transactions through payment gateways and processors.
• Facilitated charge requests by working with payment processors and banks to resolve discrepancies, and to initiate chargeback or settlement claims.
• Coordinated with dispute resolution teams to differentiate between genuine customer claims and merchant-initiated refunds.
• Supported audit requests by maintaining full refund logs, processing approvals, and documentation for chargebacks and reversals.
• Updating the process dashboard, daily planner, and shipment reports to the client.
• Sharing the production and quality reports daily and weekly with the clients.
• Tracking emails related to refunds and sales through the ServiceNow application.
• Client queries handling and response.
• . Providing support and submission of requested documents on internal and external audits.

GST OPERATIONS & PAYMENTS

• Managing the centralized invoice processing team in terms of Accounts Payable and Accounts Receivable.
• Effectively, the invoice processing department ranges from customer service to month-end closing to financial reporting.
• Validating the invoice report and booking GST receivable for Schemes (VISA, MASTER, NPCI ).
• Validating the invoice report and booking GST receivable for Schemes (VISA, MASTER, NPCI ).
• Validating the interchange report and booking GST Payable for Schemes (VISA, MASTER, NPCI ).
• Billing and processing of monthly invoices to corporate merchants (Rent, MSF, and SC).
• Processing EPI (External Payment Interface), BNA (Bunch Note Acceptance), DB (Digital Banking) aggregator commission data, and follow-up for payment.

TAX AUDIT & GST

• Filing returns for tax audit cases.
• Filling of GST returns on a monthly basis.
• Preparing the trading account, profit and loss account, and balance sheet.
• Collecting data from aggregators, preparing for GST returns.