MOHAMAD ILYAS MASHHOOR
Rihan(H) Koyilandy (Po) Kozhikode,Kerala.
Summary
- Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Junior Customer Service Executive
AI AIRPORT SERVICE LIMITED
KOZHIKODE
11.2023 - Current
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Processed payment transactions utilizing point of sale systems.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
Passenger Service Agent
AI AIRPORT SERVICE LIMITED
KOZHIKODW
12.2022 - 11.2023
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Education
BBA - HUMAN RESOURCES
VISION SCHOOL OF AVIATION
CALICUT,INDIA03-2022
HIGHER SECONDARY EDUCATION - Computer Science
POILKAVE HIGHER SECONDRY SCHOOL
CALICUT INDIA03-2016
SECONDARY SCHOOL LEAVING CERTIFICATE -
ILAHIYA HIGHER SECONDERY SCHOOL
CALICUT,INDIA03-2014
Skills
- Effective Communication
- Problem-Solving Abilities
- Attention to Detail
- Empathy and Patience
- Conflict Resolution Skills
- Team Collaboration
- Adaptability and Flexibility
- Leadership
- Time Management
- Product Knowledge
- Multitasking
- Continuous Improvement
- Documentation skill
Certification
- CARGO INTRODUCTORY Course IATA-CANADA.
- SAFETY MANAGEMENT SYSTEMS
- FUNDAMENTALS(e-learning) IATA-CANADA.
- QUALIFIED COMPUTERIZED RESERVATION AND TICKETING (GALILEO & SABREE).
Accomplishments
- For handling during the heavy contingency period due to NOTAM and overcome the infrastructure limitation by diligence.
- The token of appreciation received from passenger.
SYSTEM PROFICIENCY
- DCS SPRINT (FLYDUBAI Checking & Boarding System).
- ALTEA AMADEUS.
- GO NOW NATIVEIRE.
FLIGHTS HANDLED
- FLYDUBAI.
- AIRINDIA EXPRESS.
- AIR INDIA
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Timeline
Junior Customer Service Executive
AI AIRPORT SERVICE LIMITED
11.2023 - Current
Passenger Service Agent
AI AIRPORT SERVICE LIMITED
12.2022 - 11.2023
BBA - HUMAN RESOURCES
VISION SCHOOL OF AVIATION
HIGHER SECONDARY EDUCATION - Computer Science
POILKAVE HIGHER SECONDRY SCHOOL
SECONDARY SCHOOL LEAVING CERTIFICATE -
ILAHIYA HIGHER SECONDERY SCHOOL
- CARGO INTRODUCTORY Course IATA-CANADA.
- SAFETY MANAGEMENT SYSTEMS
- FUNDAMENTALS(e-learning) IATA-CANADA.
- QUALIFIED COMPUTERIZED RESERVATION AND TICKETING (GALILEO & SABREE).
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