Pavan Kumar Sahu
Visakhapatnam
Summary
Customer service professional with strong communication and problem-solving skills. Proven experience in managing customer inquiries, resolving issues, and enhancing client satisfaction. Collaborative team player known for adaptability and delivering consistent results. Skilled in CRM systems, conflict resolution, and maintaining high standards in customer interactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Junior Customer Service Executive
Shriram Life Insurance Company
06.2024 - Current
- Utilized advanced problem-solving skills to resolve challenging situations without escalation or incident.
- Coordinated with other departments as needed, ensuring seamless handoff of customer issues for swift resolution.
- Managed high call volumes with professionalism, maintaining a positive attitude under pressure.
- Fostered strong relationships with clients, leading to increased trust levels and repeat business opportunities.
- Contributed to the achievement of departmental targets by consistently meeting or exceeding individual performance metrics.
- Collaborated with team members to improve overall customer service performance and achieve company goals.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor's Degree - ECE
Nadimpalli Satyanarayana Raju Institute of Technology
Visakhapatnam, India09.2021
Intermediate - MPC
Narayana Junior College
07.2017
Skills
- Verbal and Written Communications
- Business Etiquette
- Knowledge of Communication Protocol
- Interpersonal Skills
- Time management
- Customer engagement
- Client engagement
- Call control
- Issue escalation
- Customer queries
- Effective communication
Certification
- IOT, 02/01/19, 03/01/19
- Aurdino, 03/01/20, 04/01/20
Languages
English
Hindi
Oriya
Telugu
Hobbies and Interests
- Learning Cutting Edge Technologies
- Tech Events
- Keynotes
- Music
- Gaming
Timeline
Junior Customer Service Executive
Shriram Life Insurance Company
06.2024 - Current
Intermediate - MPC
Narayana Junior College
Bachelor's Degree - ECE
Nadimpalli Satyanarayana Raju Institute of Technology
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