Mohamed Ashik Rahman
Chennai
Summary
Accomplished customer support officer with a track record at Alldigi Tech in compliance. Improved service quality through targeted feedback from auditing and report creation. Skilled in customer interaction management, leveraging communication abilities to resolve issues and maintain exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Customer Support Officer
Alldigi tech
Chennai
05.2025 - Current
- Resolved customer inquiries and complaints efficiently and professionally.
- Assisted customers with inquiries through email and text channels, ensuring timely and accurate responses.
- Managed simultaneous processes including texting, mailing, indexing, and return mail while resolving real-time customer issues for credit card services.
- Maintained accurate records of customer interactions and transactions to support service quality and compliance.
Quality Analyst
Sutherland
Chennai
10.2023 - 02.2025
- Evaluated and analyzed associate chat interactions, providing actionable feedback through reports to enhance performance and service quality.
- Audited associate chats, generating detailed reports ensuring compliance with quality standards.
- Quality Analyst at Sutherland, a company focused on providing quality assurance and service delivery.
Intern - Admin
Saptiya
Tirumayam
10.2022 - 01.2023
- Oversaw service delivery and tracked daily operations at startup with a small team.
Education
BBA - General Studies
M.I.E.T
Tiruchirapalli04-2023
Skills
- Customer support
- Customer engagement
- Issue resolution
- Conflict resolution
- Data analysis
- Data presentation
- Report creation
- Excel
- VLOOKUP
- Pivot Tables
Languages Known
Tamil
Native
Native
English
Upper Intermediate (B2)
B2
Timeline
Customer Support Officer
Alldigi tech
05.2025 - Current
Quality Analyst
Sutherland
10.2023 - 02.2025
Intern - Admin
Saptiya
10.2022 - 01.2023
BBA - General Studies
M.I.E.T