Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Mohamed Naveed

Mohamed Naveed

Chennai

Summary

Motivated Technical Engineer with expertise in system architecture, troubleshooting. Developing innovative solutions to complex problems. Experienced in working with diverse teams to achieve project goals.

Overview

8
8
years of professional experience

Work History

Technical Lead

Alpha IT
Chennai
05.2022 - 08.2023
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Implemented changes in response to changing business needs or customer demands.

Senior Consultant

Larsen & Toubro
Banglore
01.2021 - 10.2022
  • Handling events, incidents and change management of all Cisco products (switches, IP telephony, Webex) - Coordinating joint intervention to identify the cause of the issues. - Handling bridges, engaging relevant teams to address the issues. - Preparation of the detailed root cause of the P1 and P2 issues. - Handling SLA management. - Preparation of SLA breach reports. - Implementation of monthly patch upgrade of the servers. - Responsible for monthly backup of the system configurations.

Consultant

Iopex Technologies
Chennai
04.2019 - 12.2020
  • Worked as a Tech engineer for AT&T products - Handling events, incidents. - Preparation and validation of work orders. - Coordinating joint intervention to address the issue. - Performing ticket technical audits. - Preparation of SLA breach report

Senior Telecom Engineer

CSS CORP
Chennai
08.2016 - 08.2018
  • Worked as an engineer for Alcatel-Lucent product troubleshooting, providing workarounds and recommending best practices for Alcatel products - Worked on SIP, PSTN, PRI, BRI, IP telephony, SIP phones. - Analysis of SIP, ISDN traces - Provided root cause analysis for the critical outage.

Technical support

Sutherland
Chennai
05.2015 - 07.2016
  • Acer Support - Handling UK and US customers addressing technical issues of their Acer products - Remote support - Implementation of operating system

Education

High School Diploma -

Bharat University
Chennai
04-2015

Skills

  • Networking
  • Troubleshooting
  • Teamwork
  • Quality Assurance
  • Problem Solving
  • System Administration
  • Adaptability

Languages

  • English
  • Hindi

References

References available upon request

Timeline

Technical Lead

Alpha IT
05.2022 - 08.2023

Senior Consultant

Larsen & Toubro
01.2021 - 10.2022

Consultant

Iopex Technologies
04.2019 - 12.2020

Senior Telecom Engineer

CSS CORP
08.2016 - 08.2018

Technical support

Sutherland
05.2015 - 07.2016

High School Diploma -

Bharat University

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Mohamed Naveed