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Dynamic IT Engineer with a proven track record at the New York Stock Exchange, adept at technical troubleshooting and user support. Successfully executed a company-wide migration to Windows 10, enhancing operational efficiency. Recognized for strong problem-solving skills and attention to detail, driving seamless technology updates and user training initiatives.

As an IT Engineer, I deliver innovative, high-impact technology solutions across complex environments. I design scalable OKTA workflows, manage JAMF for secure and efficient device operations, and optimize Google Workspace and AWS through automation and best practices. I provide global escalated IT support, collaborate cross-functionally, and streamline onboarding to ensure seamless user experiences. By establishing standards and optimizing SaaS costs, I drive scalable, secure, and results-driven IT operations that fuel organizational growth.

IT professional specializing in IT infrastructure design, system administration, and network configuration. Achievements include enhancing network and data security and implementing robust intranet setups. Proficient in VMware and Hyper-V , hardware maintenance, and software upgrades. Strong skills in server restoration, router configurations, and application testing, with a focus on continuous improvement in networking concepts.

To obtain knowledge of different aspect of IT and transform it to innovate, learn & understand business ethics to manage the people in the organization, co-ordinate with co-workers to get optimum result and to keep pace with emerging technologies.

Innovative and detail‑oriented AI/ML Engineer with 4+ years of experience in intelligent automation, enterprise‑scale chatbot development, predictive modeling, and large‑volume data processing. Skilled in building end‑to‑end AI systems including RAG architectures, conversational interfaces, and enterprise data integrations. Strong background in NLP, ML pipelines, data engineering, and full‑stack implementation.

MOHAMED SAHD M.R.

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