Mohamed Zaid Kashi

• Worked for the SAP project as a Product Support Manager.

Awards and Recognition:

• Standing Ovation Award from TechM/SAP.
• AI White Belt

SAP Project – Payroll (Tech Mahindra)

• Leading a team of 25–30 Support Engineers to deliver technical support for SAP SuccessFactors across the EMEA region for 7–8 months, and before that for Webi Analytics-BTP across the EMEA and AMER regions for 2.5 years.
• Ensuring process compliance and adherence to defined SLAs and KPIs.
• Driving daily corrective actions and continuous service improvement.
• Monitoring and reporting on engineer progress, utilization, and productivity.
• Preparing weekly, monthly, and quarterly metrics, dashboards, and presentations for leadership reviews.
• Conducting performance reviews, appraisals, and skill development planning for team members.
• Coordinating with the Global Team to manage the global support queue, and ensure smooth issue resolution.
• Managing end-to-end administrative tasks (leaves, attendance, billing assurance) to avoid revenue leakage.
• Handling ad-hoc managerial responsibilities as required to support business continuity.

• Managed critical internal teams, SCRT and REF-EMS, driving operational excellence.
• Led the Quality Check team, ensuring compliance with defined standards.
• Spearheaded operations for the Maruti client project, handling end-to-end execution.
• Oversaw key deliverables across Research, Quality, Training, and Turnaround Time (TAT) for critical operational activities.
• Ensured timely completion of annual performance and development reviews, in alignment with company standards.
• Conducted training sessions for direct and indirect reportees on newly designed processes, and implemented refresher trainings at regular intervals.

Awards and Recognition:

• Encore ROCK: 10 Years Completion Recognition.
• Hall of Fame - Heart of the Team
• Kudos
• Forensic Learning Champion
• Thank you for your appreciation, as a trainer.
• Toastmaster

KPMG is one of the largest professional services networks in the world, and one of the Big Four auditors. KPMG has three lines of services: Audit, Tax, and Advisory.

• Managed internal teams, including non-SPOCs and REF-EMs, ensuring smooth coordination and delivery of operational tasks.
• Led as Team Leader, overseeing internal teams while also serving as the process trainer for all new joiners; successfully conducted training sessions for over 20 batches, covering end-to-end process knowledge and performance readiness.

• Served as a Subject Matter Expert (SME) and mentored small teams to drive performance and knowledge sharing.

• Processed background verification (BGV) checks for employees and candidates.
• Responsible for end-to-end processing of background verification (BGV) checks to ensure compliance with organizational and client requirements.

• Dell / Windstream – Delivered technical and semi-technical support to U.S. customers for computer and internet-related issues.
• Capital One NH – provided customer assistance for credit/debit card services across the USA.
• Capital One Investigative Solutions supported USA customers in fraud detection and resolution for credit cards.
• Capital One COAF – Assisted customers with car loan services and queries across the USA.

Awards and Recognitions:

• Windstream's Outstanding Performance in Stack.
• COAF Super Service Hero Award
• 3 Years' Completion Recognition from Wipro

• Weekend events for various campaigns: Bingo, NIT, AMD (Advanced Micro Devices).
• Engaged with audiences, promoted brand visibility, and assisted in event coordination.
• Assisted in brand marketing and promotional activities.
• Short-term assignments for multiple brands.