Mohammad Abbas
Delhi
Overview
9
9
years of professional experience
Work History
Senior Sales Executive
Justdial Private limited
Noida
06.2018 - Current
- Developed new business opportunities and partnerships.
- Working on KYC validation, escalations, amount deficit, user complaints, contract glitches, sales errors, and activation issues.
- Working on CRM, ChatBot ,Working on Justdial Software and Excel .
- Delivered sales presentations to high-level executives and decision-makers.
- Managed a portfolio of accounts to achieve long-term success.
- Created reports detailing sales activities such as weekly, monthly, quarterly results, forecasts, territory analyses .
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Presented products and features to customers, responded to concerns, and redirected objections.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Networked with potential customers, made cold, and warm calls and set up appointments and showcase offerings.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
- Analyzed customer data to identify trends in buying behavior, preferences and needs.
Sales Executive
Homeshop 18
Noida
07.2016 - 12.2017
- Attend to inbound calls regarding customer queries related to the products offered and product dispatch management through the portal.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Performed follow-up calls to existing customers to ensure satisfaction with products and services.
- Resolved customer complaints by escalating calls to proper department.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Education
Bachelor of Arts - Arts
University Of Delhi
Delhi07-2018
Skills
- Sales development
- Client relationship management
- Sales presentations
- Client account management
- Microsoft office expertise
- Microsoft Excel
- Complaint resolution
- Negotiation strategies
- Customer relationship management (CRM)
- Sales expertise
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Senior Sales Executive
Justdial Private limited
06.2018 - Current
Sales Executive
Homeshop 18
07.2016 - 12.2017
Bachelor of Arts - Arts
University Of Delhi