Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammad Abbas

Delhi

Overview

9
9
years of professional experience

Work History

Senior Sales Executive

Justdial Private limited
Noida
06.2018 - Current
  • Developed new business opportunities and partnerships.
  • Working on KYC validation, escalations, amount deficit, user complaints, contract glitches, sales errors, and activation issues.
  • Working on CRM, ChatBot ,Working on Justdial Software and Excel .
  • Delivered sales presentations to high-level executives and decision-makers.
  • Managed a portfolio of accounts to achieve long-term success.
  • Created reports detailing sales activities such as weekly, monthly, quarterly results, forecasts, territory analyses .
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Presented products and features to customers, responded to concerns, and redirected objections.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Utilized CRM software to manage customer interactions and sales processes efficiently.
  • Networked with potential customers, made cold, and warm calls and set up appointments and showcase offerings.
  • Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
  • Analyzed customer data to identify trends in buying behavior, preferences and needs.

Sales Executive

Homeshop 18
Noida
07.2016 - 12.2017
  • Attend to inbound calls regarding customer queries related to the products offered and product dispatch management through the portal.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Performed follow-up calls to existing customers to ensure satisfaction with products and services.
  • Resolved customer complaints by escalating calls to proper department.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

Education

Bachelor of Arts - Arts

University Of Delhi
Delhi
07-2018

Skills

  • Sales development
  • Client relationship management
  • Sales presentations
  • Client account management
  • Microsoft office expertise
  • Microsoft Excel
  • Complaint resolution
  • Negotiation strategies
  • Customer relationship management (CRM)
  • Sales expertise

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Senior Sales Executive

Justdial Private limited
06.2018 - Current

Sales Executive

Homeshop 18
07.2016 - 12.2017

Bachelor of Arts - Arts

University Of Delhi

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Mohammad Abbas