MOHAMMAD ADNAN SAMEER
DUBAI,UAE
Summary
Results-driven Operations Team Lead and Operations Associate–Rider Supply with over 5 years of experience across Amazon, Deliveroo, and Flipkart in UAE, Kuwait, and India. Proven expertise in fulfillment center operations, last-mile delivery, 3PL onboarding, KPI and SLA management, and fleet optimization. Successfully cultivated partnerships with 45+ logistics providers and 3,500+ riders, boosting partner performance by 20% through data-informed performance enhancement strategies, process improvements, and strong cross-functional collaboration.
Overview
5
5
years of professional experience
Work history
Operation Team Lead
Amazon Dark Store
Dubai, UAE
2025.12 - Current
- Managed logistics workflows to optimise fulfillment and warehouse operations.
- Ensured compliance with Amazon SOP and SLA during inbound and outbound processes.
- Monitored real-time operational KPIs, implementing corrective actions to eliminate bottlenecks.
- Conducted audits and supported inventory tasks at dark store and warehouse.
- Facilitated inventory counts, cycle counts, and stock replenishment.
- Executed picking and packing of customer orders using handheld scanners and WMS.
Operations Associate–Rider Supply
Deliveroo
Kuwait, Kuwait city
2023.11 - 2025.09
- Managed 3PL logistics operations, ensuring KPI & SLA Compliance, vendor performance.
- Handling overall performance of 3PLs (45+Companies) cum core than 3500+ rider's total.
- Handling Quality Team of 22-25 Field Captains for Improvement of Quality Services.
- Handling the poor performing riders to the assigned 3PL supervisor.
- Improved 3PL Partner Performance By 20% Within 4 Months by implementing data-driven PIPs and KPI Tracking.
- Monitored and coached riders using performance metrics, attendance logs, and KPI tracking tools
- Optimized rider roster, shift allocation, and break schedules using internal scheduling software.
- Conducted monthly zone meetings with 3PL supervisors to track rider performance and compliance.
- Reduced equipment loss by 15% through the implementation of a new WMS-based inventory tracking system. .
- Monitored on-time deliveries, cash collection, and attendance through KPI reports and dashboards.
Operations Executive
Flipkart
Hyderabad, india
2021.04 - 2023.09
- Oversaw warehouse operations for 300+ staff, ensuring SOP compliance and efficiency.
- using WMS and Excel to optimize warehouse performance.
- Supervised inbound, outbound, and return operations, tracking errors through SQDCIPE boards.
- Coordinated with vendors and carriers, maintaining accurate shipment and carrier documentation.
Education
Bachelor of Commerce - Computer Applications
Kakatiya University
Warangal, TelanganaMBA - Logistics & Supply Chain Management
Malla Reddy College of Engineering
Hyderabad, TelanganaSkills
- Last-mile management
- 3PL and vendor oversight
- Fulfillment operations
- Performance monitoring
- Data analysis
- Advanced Excel proficiency
- Power BI reporting
- Route optimization
- Asset tracking
- Process enhancement
- Rider management
- COD reconciliation
- Workforce planning
- KPI tracking
- Real-time supervision
Languages
English
Advanced
Urdu
Fluent
Hindi
Fluent
Telugu
Fluent
Arabic
Beginner
Timeline
Operation Team Lead
Amazon Dark Store
2025.12 - Current
Operations Associate–Rider Supply
Deliveroo
2023.11 - 2025.09
Operations Executive
Flipkart
2021.04 - 2023.09
Bachelor of Commerce - Computer Applications
Kakatiya University
MBA - Logistics & Supply Chain Management
Malla Reddy College of Engineering