As a Subject Matter Expert (SME) and GIS Engineer, I specialize in managing and supporting external partners throughout their onboarding lifecycle by delivering structured training on tools and workflows, providing clear technical guidance, and resolving queries related to tools, training, and geospatial database operations.
- Continuously strengthen domain expertise by staying updated with evolving processes, tools, and industry best practices, ensuring reliable SME support across the team and customers.
- Provide expert guidance to internal teams and external partners on complex cases, escalations, and workflow challenges, enabling accurate and efficient issue resolution.
- Develop and enhance SOPs, documentation, and training materials, while conducting knowledge-sharing sessions to improve team capability and overall performance.
- Maintain high standards of accuracy, productivity, and quality, while proactively identifying process gaps, and implementing improvement initiatives aligned with organizational KPIs.
- Demonstrate strong ownership, accountability, and problem-solving skills to drive operational excellence, and deliver consistent results.
- Enable partner success by ensuring smooth adoption of processes, delivering continuous support, and strengthening engagement across the global partner ecosystem.
- Collaborate closely with cross-functional teams to bridge operational gaps, streamline communication, and improve alignment between internal stakeholders, and external partners.
- Conduct detailed data inspections and implement quality control measures to enhance data accuracy, product quality, and operational efficiency.
- Drive continuous improvement by addressing quality issues, optimizing workflows, and ensuring deliverables consistently meet or exceed customer expectations.
- Actively contribute to the OpenStreetMap (OSM) community by supporting map creation, data enrichment, and promoting best mapping practices through events and knowledge-sharing initiatives.
- Maintain professional customer interactions, and build strong, trust-based relationships, contributing to long-term stakeholder satisfaction.
With a strong foundation in GIS, engineering, quality assurance, and community engagement, I consistently deliver high-impact mapping solutions, improve data quality, and drive partner success through operational excellence, and continuous improvement.
Key Projects & Achievements (Core Focus)
IM Triaging
- Spearheading IM triaging operations, identifying systemic inefficiencies, and long-pending issues across workflows.
- Reduced backlog by proactively analyzing, prioritizing, and assigning IMs to the appropriate teams, significantly improving turnaround time.
- Updating and reporting (Excel), enabling clear visibility for stakeholders, and faster decision-making.
- Acted as a central coordination point, connecting multiple value streams to resolve complex, cross-functional issues efficiently.
- Improved resolution quality by providing actionable insights, feedback, and process recommendations to teams.
DPA – Basemap Quality and Partner Enablement (Orbis)
- Conducted a detailed Data Processing Analysis (DPA) to evaluate partner deliverables and identify quality gaps in basemap activities.
- Delivered structured feedback with clear resolution guidelines, improving partner accuracy, and reducing recurring errors.
- Designed and conducted targeted training sessions (PPTs, case examples, and analysis-driven insights) to enhance partner performance.
- Strengthened data quality and consistency by ensuring adherence to geospatial standards and best practices.