Mohammad Azam
Dehradun
Summary
Accomplished Center Manager with a solid history at Voxtur Communication Pvt Ltd, adept in process and team management. Demonstrated success in enhancing productivity by streamlining workflows and fostering client relationships. Skilled in conducting internal audits and leading teams to exceed targets, showcasing exceptional interpersonal and leadership abilities.
Overview
11
11
years of professional experience
Work History
Center Manager
Voxtur communication Pvt Ltd (IndiaMart Process)
Dehradun
03.2022 - Current
- I had worked to a proven track record of managing processes, streamlining workflows, creating a healthy environment to enhance productivity, and helping team members achieve desired targets.
- I worked to demonstrate abilities in cementing healthy relationships with clients and rendering effective service.
Sr. Team Leader
Voxtur communication Pvt Ltd (IndiaMart Process)
Dehradun
12.2020 - 02.2022
- Worked effectively on close coordination with the team members and team leaders assigned to fulfill the KPIs and Sales Reach of the process.
Team Leader
ISON B.P.O Outbound Private Limited
Dehradun
05.2016 - 11.2020
- I was the Team Leader in the Idea – Inbound Service process (Pre and Post) – Telecom.
CCE & SME
ISON B.P.O Outbound Private Limited
Dehradun
02.2014 - 04.2016
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Achieved number 2 position in YTD performance among all 34 centers running in all over India for India MART Sales Process
- Achieved number 1 position in YTD performance from our center and promoted as Center Manager
- Outbound sales process is rewarded as Most Consistent partner PAN India
- Achieved No
- 1 position continuously 7 times in ROI PAN INDIA (Idea Sales Process)
- Achieved No
- 1 position in ROI PAN INDIA (Idea Retention Process).
Education
Graduation -
01.2023
Intermediate -
01.2014
High School -
01.2012
Skills
- Process Management
- Team Management
- Mapping business requirements
- Coordinating in developing and implementing processes
- Monitoring overall functioning of processes
- Identifying improvement areas
- Conducting internal process audits and reviews
- Identifying market potential
- Developing a knowledge-focused and specialized team
- Working effectively on close coordination with team members and leaders
- Leading, mentoring, and monitoring team members
- Maintaining team performance
- Coordinating with Dialer team
- Conducting sales training
- Auditing team deliverables
- Managing support verticals like Quality, MIS, and Dialer team
- Achieving R&P metrics
- Proactive and excellent team builder
- Good interpersonal skills
- Excellent man manager
- Basic computer knowledge
- Tally accounting
- Bike riding
- Outing with friends and colleagues
Accomplishments
- Achieved number 2 position in YTD performance among all 34 centers running in all over India for India MART Sales Process.
- Achieved number 1 position in YTD performance from our center and promoted as Center Manager.
- Outbound sales process is rewarded as Most Consistent partner PAN India.
- Achieved No. 1 position continuously 7 times in ROI PAN INDIA (Idea Sales Process).
- Achieved No. 1 position in ROI PAN INDIA (Idea Retention Process).
- Go for Annual rewarded in Indiamart
- Ye Diwali Gift Wali rewarded in Indiamart
- Hall Of Fame April-22 in Indiamart
- Hall of Fame - JAS'21 in Indiamart
Languages
English and Hindi
Personal Details
Dehradun, Uttarakhand 248171
Hobbies and Interests
- Travelling, Music, Cricket & Chess
- Bike Riding
- Outing with friend & colleagues.
Personal Information
- Date of Birth: 05/1997
- Nationality: Indian
Timeline
Center Manager
Voxtur communication Pvt Ltd (IndiaMart Process)
03.2022 - Current
Sr. Team Leader
Voxtur communication Pvt Ltd (IndiaMart Process)
12.2020 - 02.2022
Team Leader
ISON B.P.O Outbound Private Limited
05.2016 - 11.2020
CCE & SME
ISON B.P.O Outbound Private Limited
02.2014 - 04.2016
Graduation -
Intermediate -
High School -
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