MOHAMMAD DANISH
Delhi
Summary
Results-oriented Relationship Manager skilled in driving business growth through strong client relationships and tailored financial solutions. Experienced in fostering high-performing teams, utilising data analysis for strategic decision-making, and enhancing customer satisfaction. Committed to collaboration across cross-functional teams to achieve objectives and generate revenue growth.
Overview
13
13
years of professional experience
Work History
Relationship Manager
AMS COMTEL BPMS PVT LTD
New Delhi, India
02.2025 - Current
- Managed high-profile clients and territories through strategic planning and engagement, ensuring tailored service delivery.
- Cultivated strong customer relationships through consistent politeness and helpfulness in interactions.
- Resolved customer complaints efficiently and effectively, enhancing customer satisfaction and loyalty.
- Resolved complex client issues promptly, maintaining trust and preventing attrition.
- Managed high-risk accounts, deploying strategies that minimise losses and preserve client relationships.
- Utilised CRM software to track client interactions, improving the accuracy of client data and service personalisation.
- Analysed competitors and adapted strategies to increase market share and expand customer base.
- Designed CRM reporting and Business Intelligence dashboards and adapted resourcing based on emerging trends.
- Prepared and delivered presentations to senior management on client portfolio performance and growth opportunities.
- Coordinated financial services for multiple clients and maintained strict compliance standards and controls.
- Monitored expenses, income, budgets and petty cash records and acted upon errors.
Senior Team Leader
Paisa Bazaar Marketing and Consulting Pvt Ltd
Gurgaon, India
04.2019 - 05.2024
- Spearheaded a successful initiative to improve customer satisfaction ratings by 25% through enhanced service delivery.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Monitored team performance, identified areas for improvement, and implemented corrective actions to enhance overall effectiveness.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Conducted performance reviews, providing constructive feedback and personal development plans.
- Enhanced employee morale and well-being by developing practices focused on career development and job satisfaction.
- Facilitated communication between management and staff, advocating for team needs and securing necessary resources.
- Suggested and organised team-building activities and rewarded accomplishments.
- Resolved complex customer enquiries, disputes and complaints.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
Team Leader
Home Credit India Finance Pvt Ltd
Gurgaon, India
08.2015 - 03.2019
- Monitored staff performance, developing targeted improvement plans to enhance individual and team effectiveness.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Cultivated supportive and positive working environment, maintaining strong employee relationships to foster collaboration.
- Coordinated with other departments to ensure seamless collaboration on cross-functional projects.
- Monitored operations to ensure adherence to procedures and alignment with Key Performance Indicator (KPI) targets.
- Offered constructive feedback to employees in response to quality assurance measures.
- Completed audits and risk assessments to achieve regulatory compliance.
Retail Sales Associate
Policy Bazaar Com
Gurgaon, India
02.2013 - 07.2015
- Provided exceptional customer service, addressing queries and concerns with patience and understanding.
- Resolved customer queries using active listening and problem-solving skills.
- Assessed customer product budget and requirements through consultations.
- Recognised upselling and cross-selling opportunities, enhancing average transaction values through effective customer engagement.
- Monitored daily sales targets, driving motivation for self and team to meet and exceed goals.
- Contributed ideas in team meetings to enhance sales strategies and improve customer satisfaction.
- Participated in regular training sessions to stay updated on product knowledge and sales techniques.
- Resolved enquiries within target timeframes, escalating complex issues to senior teams for advice or solutions.
- Worked flexibly across multiple customer access points.
Education
Bachelor of Business Administration - Commerce
Sahu Jain College
Najibabad, UP2010
Skills
- Customer management
- Client engagement
- Strategic planning
- Performance monitoring
- Data analysis
- Financial analysis
- Organisational strategies
- Task delegation
- Team leadership
- Presentation delivery
- Problem solving
- Conflict resolution
Languages
English
Hindi
Urdu
Custom
3,B1,3,B1,3,B1
Interests
- Problem-solving or puzzles (Chess, Sudoku)
- Public speaking
Timeline
Relationship Manager
AMS COMTEL BPMS PVT LTD
02.2025 - Current
Senior Team Leader
Paisa Bazaar Marketing and Consulting Pvt Ltd
04.2019 - 05.2024
Team Leader
Home Credit India Finance Pvt Ltd
08.2015 - 03.2019
Retail Sales Associate
Policy Bazaar Com
02.2013 - 07.2015
Bachelor of Business Administration - Commerce
Sahu Jain College