Ved Prakash
Katihar
Summary
Results-driven Relationship Manager experienced in financial analysis and customer relationship management. Elevated branch revenue and enhanced bank reputation through strategic community involvement and problem-solving initiatives. Committed to driving sales productivity and customer satisfaction by developing innovative marketing strategies and fostering strong client relationships.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Relationship Manager
Bandhan Bank Ltd
KATIHAR
06.2026 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Cultivated strong relationships with clients to enhance customer satisfaction.
- Facilitated communication between clients and bank services to address needs.
- Conducted regular follow-ups with clients to ensure service excellence.
- Assisted clients in understanding banking products and services effectively.
- Managed client accounts, ensuring accurate documentation and compliance.
- Developed strategies for improving client engagement and retention initiatives.
Branch Sales Manager
Bandhan Bank Ltd
Araria
02.2026 - 06.2026
- Led branch sales team to consistently achieve monthly targets while improving customer service satisfaction.
- Developed strategic sales plans that increased market penetration and strengthened customer engagement.
- Established relationships with key customers to foster loyalty and repeat business opportunities.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivering products and services that fit the customer perfectly.
- Trained staff on products, services, and effective sales techniques for improved performance.
- Established and nurtured relationships with key customers, driving loyalty and generating repeat business opportunities.
Personal Banker
HDFC BANK LTD
Katihar
04.2025 - 01.2026
- Guided clients through account opening and loan application processes.
- Managed customer inquiries and resolved banking issues effectively.
- Addressed customer inquiries and resolved banking issues to enhance satisfaction.
- Performed regular follow-ups to strengthen client relationships.
- Managed Classic and Preferred customer portfolios by assessing needs and providing tailored solutions.
Branch Sales Manager
Hdfc Bank
01.2020 - 03.2025
- Resolved customer complaints to maintain a high level of satisfaction.
- Managed branch sales, customer service, finances, and recordkeeping to ensure operational efficiency.
- Maintained involvement in community affairs to foster and promote a favorable bank image and public trust.
- Maintained involvement in community affairs to foster and promote a favorable bank image and public trust.
Collections Executive
Mahindra and Mahindra Financial Services Limited
09.2016 - 01.2020
- Developed collection procedures and policies ensuring compliance with government regulations.
- Worked with the customer to create debt repayment plan based on current financial condition.
- Investigated customer credit references and approved credit lines.
- Processed debtor payments and updated accounts to reflect new balance.
- Compiled and analyzed loan loss data for senior management review, enabling assessment of portfolio performance.
- Processed debtor payments and updated accounts, maintaining accurate financial records.
Education
Matriculation -
St. Xavier's Academy
MuzaffarpurIntermediate - Science
D S College
KatiharBachelor Of Communication Studies - Commerce
T M Bhagalpur University
BhagalpurSkills
- Client portfolio management
- Account management
- Client consultation
- Customer management
- Client engagement
- Customer service
- Customer service excellence
- Sales performance optimization
- Sales target achievement
- Sales performance tracking
- Up-selling strategies
- Market analysis
- Revenue growth
- Strategic planning
- Investigative research
- Regulatory compliance
- Documentation skills
- Organizational skills
- Operations oversight
- Operational efficiency
- Team leadership
- Team development
- Goal oriented
- Relationship building
- Problem-solving
- Active listening
- Product knowledge
- Revenue growth
- Operational efficiency
- Client engagement
- Active listening
Hobbies
Singing, playing Chess And Cricket
Date of birth
Singing, playing Chess And Cricket
Languages
- Hindi
- English
- Bengali
- English
- Hindi
- Bengali
Achievements
Singing, playing Chess And Cricket
Languages
Hindi
First Language
English
Elementary
A2
Bengali
Beginner
A1
Timeline
Relationship Manager
Bandhan Bank Ltd
06.2026 - Current
Branch Sales Manager
Bandhan Bank Ltd
02.2026 - 06.2026
Personal Banker
HDFC BANK LTD
04.2025 - 01.2026
Branch Sales Manager
Hdfc Bank
01.2020 - 03.2025
Collections Executive
Mahindra and Mahindra Financial Services Limited
09.2016 - 01.2020
Matriculation -
St. Xavier's Academy
Intermediate - Science
D S College
Bachelor Of Communication Studies - Commerce
T M Bhagalpur University