Summary
Overview
Work History
Education
Skills
Additional Information
Disclaimer
Timeline
Generic
Swati Kumari

Swati Kumari

Relationship Manager
Darbhanga

Summary

Professional relationship manager with strong aptitude for client engagement and operational oversight. Proven track record in enhancing customer satisfaction and streamlining branch processes. Highly collaborative, results-driven, and adaptable to changing needs, bringing strong communication and problem-solving skills to team.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Relationship Manager

ICICI BANK LTD
10.2021 - Current
  • Managed a diverse portfolio of high-net-worth clients, ensuring their unique financial needs were met.
  • Implemented efficient operational processes, improving overall branch productivity.
  • Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
  • Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
  • Reviewed existing policies and procedures to identify areas of improvement within the relationship management function of the bank operations team.
  • Maintained compliance with all regulatory requirements, ensuring continued operational excellence within the relationship management function.
  • Established strong referral networks within the community, generating leads for new business opportunities in the banking sector.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Education

Master of Commerce - Commerce

DDLNMU
Darbhanga
03-2020

Bachelor of Commerce - Financial Accounting

LNMU Darbhanga
Darbhanga
04.2001 -

Intermediate - Commerce

BSEB Patna
04.2001 -

Matriculation -

BSEB Patna
04.2001 -

Skills

Client portfolio management

Operational efficiency

Cash handling expertise

Transaction processing expertise

Client onboarding

Client relationship management

Effective portfolio management

Multitasking Abilities

Additional Information

  • Post Graduate Diploma in Banking Management
  • IRDA Qualified
  • Awarded as Best NPS Rating for customer Service
  • Proficient in Using MS Office

Disclaimer

I hereby declare that all the information provided in this resume is true and accurate to the best of my knowledge. 

Timeline

Relationship Manager

ICICI BANK LTD
10.2021 - Current

Bachelor of Commerce - Financial Accounting

LNMU Darbhanga
04.2001 -

Intermediate - Commerce

BSEB Patna
04.2001 -

Matriculation -

BSEB Patna
04.2001 -

Master of Commerce - Commerce

DDLNMU

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