Rajat Ghangla
Pathankot
Summary
Dynamic Relationship Manager with expertise in client portfolio management and cross-selling strategies. Proven track record in enhancing client satisfaction and driving revenue growth through tailored banking solutions.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Relationship Manager
Indusind Bank
Jalandhar
03.2024 - 02.2025
- Developed strong client relationships through regular communication and personalized service.
- Managed client portfolios to ensure satisfaction and retention of banking services.
- Collaborated with cross-functional teams to deliver tailored financial solutions.
Relationship Manager
HDFC Bank Ltd.
Gurdaspur
04.2023 - 02.2024
- Managed client portfolios to assess needs and recommend suitable banking solutions.
- Cultivated strong client relationships through tailored service and consistent communication.
- Coordinated daily operations, including scheduling appointments and preparing for meetings.
- Identified cross-selling and upselling opportunities to align financial products with client goals.
- Oversaw high-net-worth individual (HNI) client portfolio valued at 46 crore.
- Achieved multiple awards and maintained top ratings over five years.
- Qualified for MDRT (Canada) for 2023-2024.
Personal Banker (Portfolio Manager)
HDFC Bank Ltd.
Kahnuwan
09.2017 - 03.2023
- Resolved customer issues through knowledgeable and friendly service, promoting high satisfaction.
- Cross-sold banking products including credit cards, loans, and investments.
- Generated revenue by selling life insurance, mutual funds, and other financial assets.
Officer Sales
Axis Bank Ltd.
Dinanagar
08.2014 - 09.2017
- Managed customer inquiries and provided solutions to enhance satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Coordinated cross-departmental projects to achieve company objectives.
Education
Bsc.IT - Information Technology
PUNJAB TECHNICAL UNIVESITY
JALANDHAR 08.2010 - 03.2014
CCA - COMPUTER APPLICATION
Don Bosco Technical Institute
LUCKNOW 02.2009 - 05.2010
10+2 - Arts
P.S.E.B
DINANAGAR01.2009
Matriculation -
P.S.E.B
DINANAGAR01.2007
Skills
- Client portfolio management
- Financial product knowledge
- Relationship building
- Cross-selling strategies
- Upselling techniques
- Customer relationship management
- Sales strategy
- Market analysis
- Client retention
- Team leadership
Accomplishments
- MDRT qualificated 2023-2024.
- Promoted from Deputy Manager to Manager Grade.
- Got (EC) Rating in the last 3 financial years.
- Promoted from Assistant Manager to Deputy Manager.
- PAN India Top 100 PB sales.
- Won many local circle level and PAN India contests.
- Consistently maintained high customer satisfaction ratings.
Personal Information
- Father's Name: Sh. Vinod Kumar
- Mother's Name: Mrs. Parveen Kumari
- Date of Birth: 09/02/92
- Marital Status: Married
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Punjabi
Upper Intermediate (B2)
B2
Certification
NISM
Timeline
Relationship Manager
Indusind Bank
03.2024 - 02.2025
Relationship Manager
HDFC Bank Ltd.
04.2023 - 02.2024
Personal Banker (Portfolio Manager)
HDFC Bank Ltd.
09.2017 - 03.2023
Officer Sales
Axis Bank Ltd.
08.2014 - 09.2017
Bsc.IT - Information Technology
PUNJAB TECHNICAL UNIVESITY
08.2010 - 03.2014
CCA - COMPUTER APPLICATION
Don Bosco Technical Institute
02.2009 - 05.2010
10+2 - Arts
P.S.E.B
Matriculation -
P.S.E.B