Mohammad Fahimuddin
Senior Salesforce Administrator
Kolkata
Summary
A self-driven individual with a “get it done” attitude and a passion to solve complex business and technology problems having over 8 years of experience with specialization in Salesforce Administration, Release Management, Maintenance,Migration
within the Salesforce platform.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Senior Salesforce Administrator
XCD HR PVT LTD
4 2017 - Current
- Responsible for configuration, design functionality, and end-user support of the Salesforce.com platform.
- Evaluating and installing new Salesforce releases, as well as providing training and support.
- Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.com.
- Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
- Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
- Documenting processes, including error reports and changes to field history tables.
- Engage with business stakeholders to gather analyze requirements and propose solutions that leverage Salesforce functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy and process consistency.
- Manage data imports, database de-duping and cleanup.
- Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.
- Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to Salesforce.com business applications.
Associate Consultant
Wipro Technologies
10.2016 - 03.2017
- Responsible for managing Major Incidents from start to end, initiating bridge call and providing timely update to the Stake holders
- Overseeing the incident management process and team members involved in resolving the incident.
- Prioritizing incidents according to their urgency and influence on the business.
- Communicating with upper management if major issues are found in the IT system.
Analyst
HCL Technologies
07.2015 - 09.2016
- Responsible for Providing Level 1 Incident Management, Problem Management support for Novelis Inc
- Collaborating with the incident management team to ensure that all protocols are diligently followed.
- Prioritizing incidents according to their urgency and influence on the business.
Education
Bachelor of Science - Information Technology
Seacom Engineering College
Kolkata 04.2001 -
Skills
Workflow
undefinedCertification
Salesforce Certified Administrator (ADM-201)
Awards
- Star of the team 2022
- Star of the team 2023
- Above and Beyond Award for Outstanding Contribution in Customer Success
Timeline
Associate Consultant
Wipro Technologies
10.2016 - 03.2017
Analyst
HCL Technologies
07.2015 - 09.2016
Bachelor of Science - Information Technology
Seacom Engineering College
04.2001 -
Senior Salesforce Administrator
XCD HR PVT LTD
4 2017 - Current
Salesforce Certified Administrator (ADM-201)
ITIL v3 Foundation
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