Mohammad Mustaf
Bengaluru,KA
Summary
Dynamic leader with a proven track record at Globe All India Services Ltd, excelling in decision-making and team leadership. Demonstrated expertise in travel software and customer service, enhancing operational efficiency and client satisfaction. Skilled in navigating complex travel arrangements and fostering strong vendor relationships, achieving significant performance improvements.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Manager – MICE Operation
Globe All India Services Ltd
05.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Process and manage MICE include corporate meeting planners, meetings and convention departments of hotels, conference centers or cruise ships, food and beverage managers, private tour operators and transfer companies, professional trade organizations, tourism boards, tourism trade associations, and travel-selling professionals.
- Excellent knowledge of traveling software (GDS systems Amadeus, Galileo and Sabre)
- Excellent knowledge of Tourist and Business Visa process across the world
- Work experience in Implant Location
- Organizing travels from beginning to end, including tickets, accommodation and transportation
- Supplying travelers with pertinent information and useful travel/holiday packages
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Proven working experience as a travel consultant
- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
- Manage relationships with travel agencies and vendors
- Ensure compliance in all aspects of travel procedures
Senior Ticketing and Tour Executive
7SKIES HOLIDAYS
02.2016 - 05.2018
- International Fare Construction and Ticketing Reservation on Airline’s CRS, GALILEO.Ticket Issue, Refund, & Reissue.
- Holidays to a wide variety of long haul luxury destinations, includingthe Indian Ocean, Arabian Gulf, Singapore, Malaysia, Egypt & Africa and Far East.
- Ensure all bookings & reservations are processed accurately.
- Responding to all mail, phone enquiries promptly, courteously and in a friendly manner.
- Building strong relationships with clients.
- Ability to achieve branch, team sales and profitability objectives.
- Negotiating corporate and best rates with hotels.
- Advising on and organising Package, Visas & Passports.
Assistant Manager - Operation
DELTA EXCHANGE
04.2012 - 12.2015
- Responsible for supervising the day to day running and operations of the branch, Whilst at the same time creating a professional, helpful and customer friendly environment for staff to work in.
- Ensuring the smooth running of branch transactions.
- Handling of foreign currency exchange transactions with major currencies (eg USD, Euro, GBP, AUD, GCC currencies, etc.
- Process and manage all Bangladesh, Pakistan, Philippines, Srilanka, Indonesia and Nepal transactions.
- Process and manage Bank Transfers (EURO/USD PAYMENTS) to USA, Canada, Saudi Arabia, and Australia VIA GRP system
- To comply with the Anti Money Laundering policies and procedures laid down by Central Bank of UAE.
Customer Support Executive
Passport Seva Kendra Lalbhag Bangalore, India
05.2011 - 12.2012
- Customer Service-receiving customer’s complaints & trouble shooting.
- Accepts and entertain new applicant’s application.
- Ensures that all the submitted documents are complete.
- Performed tasks related to answering customer inquiries received via telephone, in mail, or through applications and correspondence. Interacted with customers; provided program information and procedures.
- Customer Centricity and Passion to deliver results.
- Resolution of customer complaints.
Education
Bachelor of Computer Application(B.C.A)
Udupi, India04-2011
Department of Pre-University Education (PUC)
06.2004 - 04.2006
Karnataka Secondary Education Examination Board
06.2003 - 03.2004
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
Languages
English
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Tamil
Elementary (A2)
Timeline
Manager – MICE Operation
Globe All India Services Ltd
05.2018 - Current
Senior Ticketing and Tour Executive
7SKIES HOLIDAYS
02.2016 - 05.2018
Assistant Manager - Operation
DELTA EXCHANGE
04.2012 - 12.2015
Customer Support Executive
Passport Seva Kendra Lalbhag Bangalore, India
05.2011 - 12.2012
Department of Pre-University Education (PUC)
06.2004 - 04.2006
Karnataka Secondary Education Examination Board
06.2003 - 03.2004
Bachelor of Computer Application(B.C.A)
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