Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Trekking, Hiking, Fitness
Languages
Timeline
Generic

ZOYA SUMA

Mumbai

Summary

Experienced and motivated professional with strong leadership qualities and a passion for continuous learning and growth in a management setting. Offers valuable expertise in strategic planning and operational procedures. Demonstrates exceptional communication and organizational skills to effectively convey ideas and coordinate tasks. Seeks to utilize and enhance these skills in a management role to contribute to the organization's success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager - Corporate Travel and MICE Events

Marsh India Insurance Brokers Private Ltd.
01.2024 - Current
  • Corporate Travel
  • Travel Arrangements: This involves coordinating and booking flights, accommodations, transportation, and other travel-related services for employees or clients
  • Cost Management: Monitoring and optimizing travel expenses to ensure cost-effective solutions
  • Vendor Liaison: Communicating with airlines, hotels, and other travel service providers to secure bookings and resolve any issues that may arise
  • Travel Policy Compliance: Ensuring that all travel arrangements align with the organization's travel policies and guidelines
  • Travel Assistance: Helping travelers in case of delays, cancellations, or emergencies during their trips
  • Documentation: Maintaining records of travel bookings, expenses, and receipts
  • Travel Trends: Staying updated on industry trends and best practices for travel management
  • Reports: Preparing periodic management information system (MIS) reports and presenting dashboards/reports to management
  • MICE Events (Meetings, Incentives, Conferences, and Exhibitions):
  • Coordination: Coordinating all elements of major business meetings and conventions
  • Client Engagement: Actively engaging with clients to develop a clear purpose and attendance forecast for each event
  • Event Management: Managing various event details such as venue selection, scheduling, lodging, transportation, expenses, guest speakers, food and beverage arrangements, and audiovisual setup
  • Membership Growth: Facilitating membership growth for industry associations by planning regional conferences that achieve attendance objectives
  • Vendor Negotiation: Negotiating contract updates with vendors to improve partnerships and lower costs
  • Event Organization: Assisting in organizing multiple meetings, conference venues, and offsite events annually
  • Reports: Preparing cost sheets, expense reports, cost comparisons, and presenting dashboards/reports to management and clients

Assistant Manager Corporate Travel - For client Reliance Industries Ltd & Reliance Sports

M/S. Thomas Cook (India) Limited
12.2013 - 12.2023
  • Managing Travel and Logistics: This includes handling all travel and logistics requirements such as flights, hotel reservations, ground transportation, and obtaining necessary travel documents like passports and visas for Reliance employees, contracted talents, and events sponsored by Reliance
  • Coordination with Senior Management: Coordinating with senior management to manage travel and logistics for various sports projects, including cricket bilateral series, sponsored by Reliance
  • Implementing streamlined processes to ensure timely delivery of all requests
  • Effective Communication: Interacting skillfully and diplomatically with counterparts both domestically and internationally
  • Operational and Technical Support: Providing operational and travel technical support to Reliance employees, contracted talents, etc
  • Workflow Efficiency: Establishing efficient workflow processes and monitoring daily productivity to increase productivity in relation to travel and logistics requirements
  • Personal Travel Management: Managing the personal travel and logistics requirements for various international players and their families
  • Group Travel Management: Managing the requirements of group travel requests and providing value-added services as needed
  • Maintaining Relationships: Acting as a bridge between airline/hotel sales officials and the team to ensure a smooth flow of work for Reliance

Senior Travel Executive – Syntelinc.

M/S. Jetways Travels Pvt Ltd
02.2012 - 11.2013
  • Ticket Issuance: Managing the issuance of corporate international and domestic tickets by comparing fares from rate desk pricing, auto pricing, and/or power shopper tools
  • This involves ensuring accurate and cost-effective ticketing for employees and clients
  • Hotel, Insurance, and Visa Management: Managing closely the requirements for hotels, insurance, and visas for clients
  • This includes coordinating bookings, ensuring compliance with travel policies, and providing necessary support and documentation
  • Complaints and Escalations: Handling and managing any complaints or escalations related to travel arrangements
  • This involves addressing issues promptly, finding resolutions, and ensuring customer satisfaction
  • Delivery Service and Customer Satisfaction: Ensuring customer satisfaction by achieving delivery service norms and enhancing satisfaction levels
  • This includes meeting service level agreements, providing excellent customer service, and continuously improving processes to enhance the overall travel experience

Senior Travel Executive – Implant location for Siemens IT Solution & Services Pvt Ltd.

M/S. Carlson Wagonlit Travel
02.2010 - 01.2012
  • Reservation and Ticketing: Managing domestic and international reservations and ticketing for employees and clients
  • This includes handling the entire process, from booking flights to issuing tickets
  • Fare Construction: Constructing fares for travel bookings, ensuring accuracy and cost-effectiveness
  • Hotel Reservations: Managing hotel reservations for employees and clients, ensuring appropriate accommodations are booked
  • Visa Processing: Processing business and work permit visa requests for clients, adhering to corporate requirements and regulations
  • Insurance: Managing insurance requirements for travel, ensuring appropriate coverage is in place
  • Ground Transportation: Arranging ground transportation for employees and clients, coordinating logistics for seamless travel experiences
  • Refunds and Credit Notes: Managing refunds and credit notes for travel bookings, ensuring proper documentation and coordination with the accounting department
  • Budget Management: Collaborating with the accounting department to reconcile invoices and manage travel budgets effectively

Executive Counselor

Blue Star Air Travel Services
06.2008 - 01.2010
  • International and Domestic Travel Bookings: Managing travel bookings for clients and sub-agents, both for international and domestic travel
  • This includes coordinating flights, accommodations, and other travel-related services
  • Airline Performance Tracking: Keeping track of airline performance and monitoring bonus percentages linked to performance
  • This involves analyzing data and ensuring accurate calculations for bonus incentives
  • Invoicing: Generating and managing invoices for travel bookings, ensuring timely and accurate billing for clients and sub-agents
  • Daily Selling Report: Maintaining a daily selling report, which includes tracking and documenting sales and revenue generated from travel bookings

Education

B. Com -

K J Somaiya College of Science & Commerce
01.2006

Travel and Tourism Diploma -

Trade Wings Private Limited
Mumbai
01.2006

XII (H.S.C) -

Shreemati Nathibai Damodar Thackersey Women's University
01.2003

X (S.S.C) -

Aamchi Shala
01.2001

Skills

  • Time management
  • Task prioritization
  • Goal oriented
  • Decision-making
  • Complex problem-solving
  • Strategic planning
  • Project management
  • Sales growth
  • Cost control
  • Client consultations
  • Contract negotiations and vendor relations
  • Meeting logistics
  • Event services and activities
  • Microsoft Office suite
  • Advance Excel

Accomplishments

    Honored to receive the Roll of Honour award, which recognized my ability to effectively manage crucial clients. This achievement reflects my dedication to understanding client needs and delivering exceptional service, ultimately fostering strong relationships and driving business success. Consistently received excellent ratings in appraisals, highlighting my strong performance and commitment to my role. My ability to work effectively within a team has been a key factor in these evaluations, as I believe that outstanding teamwork is essential for achieving shared goals and driving overall success. Collaborated closely with employees and various departments to streamline processes, resulting in the establishment of 100% compliance across our operations. This initiative not only improved efficiency but also ensured that our practices met all regulatory and organizational standards, contributing to a more cohesive work environment.

Certification

Travel and Tourism Diploma by Trade Wings private limited., 02/18/06

Trekking, Hiking, Fitness

Trekking, hiking, and fitness are essential activities that significantly contribute to both physical and mental well-being, helping individuals maintain a balance between their health and mental state; moreover, these activities allow for a connection with nature during the journey, fostering a sense of gratitude for the blessings of the present moment.

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Gujarati
Advanced (C1)

Timeline

Manager - Corporate Travel and MICE Events

Marsh India Insurance Brokers Private Ltd.
01.2024 - Current

Assistant Manager Corporate Travel - For client Reliance Industries Ltd & Reliance Sports

M/S. Thomas Cook (India) Limited
12.2013 - 12.2023

Senior Travel Executive – Syntelinc.

M/S. Jetways Travels Pvt Ltd
02.2012 - 11.2013

Senior Travel Executive – Implant location for Siemens IT Solution & Services Pvt Ltd.

M/S. Carlson Wagonlit Travel
02.2010 - 01.2012

Executive Counselor

Blue Star Air Travel Services
06.2008 - 01.2010

XII (H.S.C) -

Shreemati Nathibai Damodar Thackersey Women's University

X (S.S.C) -

Aamchi Shala
Travel and Tourism Diploma by Trade Wings private limited., 02/18/06

B. Com -

K J Somaiya College of Science & Commerce

Travel and Tourism Diploma -

Trade Wings Private Limited
ZOYA SUMA