Mohammad Shamsher
Kolkata
Summary
Results-driven Assistant General Manager with expertise in budgeting, inventory management, and team development. Proven ability to enhance guest satisfaction and streamline operations in a dynamic hospitality environment.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
21
21
years of professional experience
Work History
Asst General Manager
Altair Boutique Hotel
01.2025 - Current
- Engineered menu offerings to align with market trends and customer preferences.
- Maintained compliance with health and safety regulations throughout the property.
- Monitored inventory levels and coordinated supply orders for the hotel.
- Handled guest inquiries and resolved issues in a timely manner.
- Collaborated with department heads to streamline operational procedures.
- Developed training programs for team members to enhance service quality.
- Oversaw daily hotel operations and ensured guest satisfaction.
- Implemented marketing strategies to promote hotel services and events.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
General Manager
Effingut Brewery pvt.ltd
02.2024 - 11.2024
- Developed concepts and executed planning for successful project launches.
Executed manpower planning and recruitment to build effective teams.
Created and implemented standard operating procedures to enhance operational efficiency.
Managed budgeting and cost control to ensure financial compliance.
Finalized vendor contracts and secured necessary equipment for operations.
Ensured licensing and compliance with industry regulations.
Engineered menus to optimize offerings and customer satisfaction.
Facilitated training and culture building initiatives across departments.
Asst General Manager of AltAir Boutique Hotel
AltAir Boutique Hotel
10.2017 - 11.2023
- Engineered menu offerings to align with market trends and customer preferences.
- Maintained compliance with health and safety regulations throughout the property.
- Monitored inventory levels and coordinated supply orders for the hotel.
- Handled guest inquiries and resolved issues in a timely manner.
- Collaborated with department heads to streamline operational procedures.
- Developed training programs for team members to enhance service quality.
- Oversaw daily hotel operations and ensured guest satisfaction.
- Implemented marketing strategies to promote hotel services and events.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Assistant Manager Food & Beverage
Bodega, Cantina- Y Bar
Kolkata
02.2017 - 09.2017
- Assisted in managing daily operations of a vibrant cantina environment.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Implemented training programs for new employees on service standards.
- Oversaw inventory management and ordering of food and beverage supplies.
- Facilitated communication between kitchen and service staff during busy shifts.
- Developed promotional strategies to enhance customer engagement and experience.
- Resolved customer complaints promptly to maintain a welcoming atmosphere.
- Managed customer service inquiries and complaints in a timely manner.
Senior Waiter
Emirates Flight Catering
Dubai
01.2013 - 03.2016
- Company Overview: It's a 2000 cover lounge serving global cuisines.
- Maintain high standards of service.
- Maintaining Hygiene standards.
- Maintain grooming standards for the team.
- Ensure opening and closing checklist are completed on a daily basis.
- It's a 2000 cover lounge serving global cuisines.
Trainee Captain F & B
Oliver Bar & Kitchen
Mumbai
06.2008 - 12.2012
- Managed daily operations of a 190-cover Mediterranean restaurant.
- Ensured compliance with hygiene standards through regular inspections.
- Adhered to company safety and security policies and procedures.
F & B Steward
Grain of Salt
Kolkata
06.2004 - 05.2008
- Managed daily operations of 200-cover restaurant specializing in multi-cuisine offerings.
- Oversaw guest management to ensure satisfaction and retention.
- Handled table assignments to optimize seating efficiency.
- Maintained inventory levels to support operational needs.
Education
Higher Secondary - Commerce
KLS COLLEGE
NAWADA01.1999
Skills
- MICROS and Touche POS
- Budgeting and forecasting
- Marketing strategies
- Customer relations
- Inventory management
- Performance evaluation
- Problem solving
- Fire safety and first aid
- Business development
- Team management
Training And Seminars Attended
- First Aid, Emirates Flight Catering, 2015
- Train The Trainer, Emirates Flight Catering, 2014
- The Essentials of Health and Safety, Highfield Awarding Body for compliance, U.K, 2013
- Hygiene and Safety, Emirates Flight Catering, 2015
- Aviation Security Awareness, 2013
- Fire Warden, Emirates Flight Catering, 2015
- Training and Development for Bar Professional, MMI Bar Academy
Additional Information
18+ yrs.
Personal Information
Nationality: Indian
Awards
Employee of The Month, March, 2015, MMI Bar Academy
Expertise Summary
- MICROS 9700
- Touche POS
- Budgeting & Forecasting
- Marketing
- Customer Relation
- Management
- Basic Fire Fighting
- First Aid
- Business Development
- Team Management
Accomplishments
Awarded as “Employee of The Month” for the month of March 2015 by “EMIRATES AIRLINES”
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Bengali
Beginner (A1)
A1
Timeline
Asst General Manager
Altair Boutique Hotel
01.2025 - Current
General Manager
Effingut Brewery pvt.ltd
02.2024 - 11.2024
Asst General Manager of AltAir Boutique Hotel
AltAir Boutique Hotel
10.2017 - 11.2023
Assistant Manager Food & Beverage
Bodega, Cantina- Y Bar
02.2017 - 09.2017
Senior Waiter
Emirates Flight Catering
01.2013 - 03.2016
Trainee Captain F & B
Oliver Bar & Kitchen
06.2008 - 12.2012
F & B Steward
Grain of Salt
06.2004 - 05.2008
Higher Secondary - Commerce
KLS COLLEGE
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