Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Profile Snapshot
Timeline
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MOHAMMAD TALHA MOHIUDDIN

Hyderabad

Summary

Skilled in customer service excellence and MS Office proficiency, I significantly enhanced customer satisfaction at Amazon Development Center India Pvt. Ltd. by streamlining service processes and employing effective communication and problem-solving skills. Demonstrated leadership in collaborative environments, achieving notable improvements in service delivery and sales outcomes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

SDS ASSOCIATE (DP) CAP

Amazon Development Center India Pvt. Ltd
Hyderabad
04.2022 - 02.2023
  • Addressed and resolved customer inquiries and issues efficiently.
  • Provided accurate product information, and managed order processing.
  • Enhanced customer satisfaction through effective problem-solving and service delivery.
  • Collaborated with team members to streamline processes and improve overall service.

Social Media Associate

Amazon Development Center India Pvt. Ltd
09.2021 - 12.2021

E Support Officer

Knoah Solutions
01.2021 - 04.2021
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Answered incoming telephone calls to provide store, products and services information.

Customer Service Associate

Amazon Development Center India Pvt. Ltd
Hyderabad
06.2020 - 10.2020
  • Resolved customer inquiries in a timely manner.
  • Answered phone calls from customers promptly and courteously.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Education

Bachelor's Degree -

Osmania University
08.2022

Board of Intermediate -

Noesis Jr. College
01.2017

Board of Secondary -

Stamford Grammar High School
01.2011

Skills

  • Customer Service Excellence
  • Effective communication
  • Problem-Solving
  • Analytical thinking
  • Leadership
  • Organizational Skills

Certification

Microsoft Packages: MS Office (Word, Excel, PowerPoint)

Awards

Certificate of Recognition, Amazon VCS India, 12/05/21

Languages

  • English
  • Hindi
  • Urdu

Profile Snapshot

Committed to ongoing learning and adopting innovative approaches., Possesses a keen eye for detail and an analytical mindset with a positive attitude., Flexible and capable of thriving in dynamic environments., Strong communicator with excellent interpersonal skills and relationship-building abilities., Works well both independently and as part of a team, demonstrating strong leadership and organizational skills., Extensive conceptual knowledge in Information Technology and Systems., Adept at problem-solving and organizational building with a high level of enthusiasm and creativity.

Timeline

SDS ASSOCIATE (DP) CAP

Amazon Development Center India Pvt. Ltd
04.2022 - 02.2023

Social Media Associate

Amazon Development Center India Pvt. Ltd
09.2021 - 12.2021

E Support Officer

Knoah Solutions
01.2021 - 04.2021

Customer Service Associate

Amazon Development Center India Pvt. Ltd
06.2020 - 10.2020

Bachelor's Degree -

Osmania University

Board of Intermediate -

Noesis Jr. College

Board of Secondary -

Stamford Grammar High School
MOHAMMAD TALHA MOHIUDDIN