Mohammad Zaid Khan
Pune
Summary
5+ years of Experience . Work in a result-oriented organization where my knowledge, education, and abilities will be utilized towards continuous growth and achievement of the organization and the society as a whole workflows and technology solutions for healthcare systems and networks. Proven ability to lead implementations and deliver technical solutions improving revenues, margins and workplace productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Specialist
HCL Technologies
Pune
05.2021 - Current
- We deliver innovative technology solutions built around Digital, IoT, Cloud, Automation, Cybersecurity, Service Desk
- Provide comprehensive support for the efficient resolution of technology problems and requests across the global organization
- Responsible for escalating/transferring issues to appropriate Tier 2/3 support and other internal and external IT support groups
- Outlook Installation (2013) Microsoft office 365 Configuration
- Systems maintenance, Installation/Configuration of Network & Local printers
- Resetting end users profile from Citrix profile shares
- Rebooting Citrix servers if they are not accepting end users connections
- Remote support through Remote Tools Team Viewer, Windows Remote Desktop etc
- Install various system applications software's commonly used
- Egg Microsoft office 365, Outlook etc.
- Created training materials for new hires on the company's procedures and policies.
- Collaborate with other IT teams to resolve complex technical issues.
- Respond to and resolve IT support tickets submitted by end-users.
Administrator Cloud Infrastructure Services (CIS)
Wipro Technologies
06.2019 - 09.2020
- Assisted in the development of new administrative systems, procedures and policies.
- Provided technical assistance with computer hardware and software issues when needed.
- Provided general administrative support to staff members.
- Provide technical support for desktops, laptops, printers, and mobile devices.
- Manage user accounts and permissions in Active Directory.
- Train end-users on new software and hardware systems.
- Answered incoming calls and responded to customer inquiries.
Research Analyst
Salesify IT Enable
04.2016 - 02.2019
Education
Bachelors Of Commerce -
Shri Savitribai Phule Pune University
Pune06.2016
Skills
- Active Directory
- Outlook
- Microsoft
- Service Now
- Remedy
- Citrix
- Quality Assurance
- Team Collaboration
- IAM (Identity Access Management)
Languages
- English
Certification
- Azure Administrator Associate
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Timeline
Specialist
HCL Technologies
05.2021 - Current
Administrator Cloud Infrastructure Services (CIS)
Wipro Technologies
06.2019 - 09.2020
Research Analyst
Salesify IT Enable
04.2016 - 02.2019
Bachelors Of Commerce -
Shri Savitribai Phule Pune University
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
GIRISH KORIGIRISH KORI
Senior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBHSenior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBH
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Vaibhav SuryawanshiVaibhav Suryawanshi
UI Developer at Xcaliber Infotech Private LimitedUI Developer at Xcaliber Infotech Private Limited