Mohammad Zishan
New Delhi
Summary
Dynamic Cluster Manager at MR.DIY with a proven track record in operational improvement and data analysis. Successfully enhanced customer satisfaction and efficiency while managing inventory and compliance. Adept at team building and performance management, driving results through effective employee training and KPI monitoring.
Overview
8
8
years of professional experience
Work History
Cluster Manager
MR.DIY
10.2023 - Current
- Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented operational improvements to enhance efficiency and customer satisfaction.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed and oversaw the execution of maintenance and refurbishment plans for store facilities.
- Ensured compliance with all relevant legislation, regulations and guidelines relating to the cluster's operations.
- Monitored and reported on key performance indicators (KPIs) to senior management.
- Managed inventory levels across the cluster, reducing stockouts and overstock situations.
- Addressed and resolved customer complaints, maintaining high levels of customer service.
Store Manager
MR. DIY
Delhi NCR
02.2022 - 09.2023
- Manages all day-to-day operations.
- Maintaining an enthusiastic and professional standard of customer service.
- Maintain all company paperwork according to policies and standards.
- Enforce company cash handling, and other loss prevention policies and procedures.
- Recruitment, training, development, and succession of high-performing, results-driven associates.
- Creating and managing team working schedules with an appropriate number of staff for each working shift.
- Coach, monitor, and develop team members for improved performance, and recognize excellent performance.
Store Manager
More Retail Limited
Delhi NCR
03.2020 - 02.2022
- Recruiting, training, supervising, and appraising staff.
- Stock fill rate and inventory control.
- Achieving the margin and EBITA.
- Shrinkage control of the store.
- Dealing with customer queries and complaints.
- Maximizing profitability and meeting sales targets, including motivating staff to do so.
- Attending and participating in team meetings.
Store Manager
Future Group (Easyday)
Greater Noida
04.2019 - 02.2020
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Created weekly work schedules for store personnel.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established customer service standards and monitored staff compliance.
- Delegated work to staff, setting priorities and goals.
- Managed daily banking activities such as deposits and withdrawals.
Management Trainee
Future Retail Limited
Greater Noida
02.2017 - 04.2019
- Allocating daily jobs and workloads.
- Managing team performance and progress.
- Supervising, prioritizing important tasks, and ensuring they get done first.
- Making sure that all health and safety rules are strictly followed.
- Monitoring the performance of junior staff.
- Supervising, prioritizing important tasks, and ensuring they get done first.
Education
MBA - IT and Marketing
Galgotias Institute of Management and Technology
01.2017
M.Com -
Kanpur University
01.2015
B.Com -
Allahabad University
01.2013
Intermediate -
Standard Intermediate College
01.2010
Skills
- Operational improvement
- Data analysis
- Inventory management
- Regulatory compliance
- Employee recruitment
- Customer service
- Team building
- Performance management
- KPI monitoring
- Employee training
- Customer feedback analysis
- Meeting facilitation
- Operations management
- Business analysis
- Staff development
- Staff training
- Merchandising strategies
- Loss prevention
- Profit maximization
- Store operations
- Merchandise pricing
- Budgeting and cost control
- Market research, forecasting, and analysis
Languages
- English
- Hindi
- Urdu
Personal Information
- Date of Birth: 07/10/92
- Nationality: Indian
- Religion: Islam
Location Preference
Delhi, NCR
Accomplishments
- Received the Appreciation Award in yearly meet of MR.DIY 2023-2024
Timeline
Cluster Manager
MR.DIY
10.2023 - Current
Store Manager
MR. DIY
02.2022 - 09.2023
Store Manager
More Retail Limited
03.2020 - 02.2022
Store Manager
Future Group (Easyday)
04.2019 - 02.2020
Management Trainee
Future Retail Limited
02.2017 - 04.2019
MBA - IT and Marketing
Galgotias Institute of Management and Technology
M.Com -
Kanpur University
B.Com -
Allahabad University
Intermediate -
Standard Intermediate College
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