MOHAMMAD HABIB KHAN
Lucknow
Summary
Dynamic Customer Success Engineer with a proven track record at Magnit Global Pvt. Ltd, excelling in technical troubleshooting and team collaboration. Expert in MySQL and regression testing. I effectively resolved complex application issues, enhancing user satisfaction and streamlining processes. Committed to delivering impactful solutions and driving operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Engineer
Magnit Global Pvt. Ltd
Lucknow
07.2021 - Current
- Resolved complex production support issues in a timely manner by identifying and resolving underlying problems.
- Monitored application performance, identified bottlenecks, and implemented corrective measures to enhance overall system reliability.
- Conducted root cause analysis for application issues and developed solutions, reducing recurrence of similar issues.
- Configured and maintained applications for multiple environments including development, test, staging, and production.
- Collaborated with developers in debugging code errors in order to resolve application bugs quickly.
- Analyzed log files generated by various applications for troubleshooting purposes.
- Provided end-user training on how to use new features or functionalities within the application.
- Developed user manuals and process flow diagrams to facilitate proper application usage and improve user experience.
- Responded promptly to customer inquiries regarding application usage or functionality issues.
- Led cross-functional teams in systems integration projects.
- Conducted thorough regressive testing on all UAT sites prior to script deployment in production.
Technical Product Support Engineer
Eclinicalworks Pvt Ltd.
Ahmedabad
09.2018 - 07.2021
- Provided technical support to US health practices using eCW product via phone and email, troubleshooting software issues to enhance user experience.
- Resolved customer inquiries promptly by applying problem-solving skills and adhering to SLA for improved customer satisfaction.
- Executed testing scripts and asked probing questions to identify root causes of issues, improving resolution accuracy.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Tested new products prior to their release into production environment.
- Created database queries, update, delete and truncate and run script to resolve the issues or to find the root cause of the issue.
- Trained other team members on relevant technologies and procedures.
Data Scientist Intern
Fliprobo Technologies
03.2020 - 12.2020
- Scraped data using Selenium and Beautiful Soup to support analysis.
- Processed missing values, performed outlier treatment, and conducted exploratory data analysis (EDA) to enhance dataset quality.
- Visualized data insights using matplotlib and Seaborn to facilitate understanding of trends.
- Developed Random Forest Classifier to predict the test data.
- Applied Convolutional Neural Networks for advanced data analysis.
Operations Analyst
Paul Mason Consulting Pvt Ltd.
Vadodara
12.2016 - 09.2018
- Provided retail support to clients in the UK for remote server management.
- Monitored alerts proactively and raised tickets to address issues promptly.
- Escalated major issues to L2/L3 team for resolution.
- Managed service request process, ensuring compliance with SLA requirements.
- Analyzed and documented business processes to identify inefficiencies and recommend actionable improvements.
Education
Bachelors in Technology(B.Tech) - Electrical And Electronics Engineering
Shri Ramswaroop College (SRMCEM)
Lucknow, India07-2016
Skills
- Requirements Analysis
- Support SOP Writing
- Technical Troubleshooting
- UAT Testing
- Regression Testing
- MySQL
- MS-SQL
- Python
- NumPy
- Data cleaning
- Data visualization
- Matplotlib
- Linux Shell Scripting
- Communication and Team Collaboration
Certification
PG Certification in Data science and Artificial Intelligence.
Accomplishments
- Awarded as Player of Month for Exceptional contribution and service delivery
- Awarded and appreciated for handling customer queries and providing with the workaround and resolution.
Languages
- English
- English, First Language
- English, C2
Timeline
Customer Success Engineer
Magnit Global Pvt. Ltd
07.2021 - Current
Data Scientist Intern
Fliprobo Technologies
03.2020 - 12.2020
Technical Product Support Engineer
Eclinicalworks Pvt Ltd.
09.2018 - 07.2021
Operations Analyst
Paul Mason Consulting Pvt Ltd.
12.2016 - 09.2018
Bachelors in Technology(B.Tech) - Electrical And Electronics Engineering
Shri Ramswaroop College (SRMCEM)