Mohammad Kaif Budili
Andhra Pradesh
Overview
1
1
year of professional experience
4050
4050
years of post-secondary education
Work History
Customer Service Executive
Altruist technologies
Bangalore
08.2024 - Current
- Assisted customers with inquiries and product information effectively.
- Managed customer complaints and resolved issues promptly.
- Collaborated with team members to support service goals.
- Documented customer interactions accurately in the system.
- Provided feedback on service processes to improve efficiency.
- Educated customers about company policies and procedures clearly.
- Utilized customer relationship management tools for tracking interactions.
- Resolved escalated customer service issues in a timely manner.
- Maintained product knowledge to assist customers confidently.
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Contacted customers to assess needs and deliver solutions.
- Worked closely with other departments such as Sales, Marketing, and Operations to ensure maximum client satisfaction.
- Provided feedback on customer service experience in order to identify areas of improvement.
- Created and maintained customer accounts while providing exceptional service and support.
- Provided timely updates on status of requests and issues reported by customers.
- Created weekly reports detailing customer service performance metrics.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Conducted research and reviewed findings to solve customer issues.
Education
Sri Valmeeki High School
Andhra Pradesh Bachelor of Science - Botany Zoology Chemistry
Sri Vani Degree College
Andhra Pradesh 03.2021 - 07.2024
Bzc Botany Zoology Chemistry
Andhra Pradesh Timeline
Customer Service Executive
Altruist technologies
08.2024 - Current
Bachelor of Science - Botany Zoology Chemistry
Sri Vani Degree College
03.2021 - 07.2024
Sri Valmeeki High School
Bzc Botany Zoology Chemistry