Mohammad Wasiulla Khan
Bangalore
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
I would like to work and grow in your esteemed organization portraying my talents and ability to the fullest by assuming higher degree of responsibility, thus prove myself as a valuable asset and all of my efforts may take the organization towards new heights. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
Cognizant Technology Solutions
Bangalore
01.2020 - Current
- Lead a team of 25 members, providing guidance, mentorship, and support to ensure each member's professional growth and performance improvement
- Set clear team objectives and communicate performance expectations to foster accountability and align team efforts with organizational goals
- Conduct regular team meetings to review progress, discuss challenges, and devise strategies for improvement
- Delegate tasks and responsibilities efficiently, matching team members' strengths and skills with appropriate projects
- Ensure the team's adherence to company policies, procedures, and quality standards.
Customer Service Level 3
Bundl technologies private limited
06.2019 - 12.2019
- Dealing with calls in a highly professional manner
- Taking care of customer service inbound and outbound calls
- Responding to query and complaint emails
- Taking care of escalations & complaints
- Handling customer query over phone
- Providing product & price information from the website to the customer
- Customer support process.
Senior Customer Service Representative
Aegis Global ltd
11.2017 - 06.2019
- Handling requests from North American Region
- GDS Specialist (Sabre and Amadeus)
- Skilled at securing passengers reservation and effectively handling an assortment of booking issues
- Pre-travel and En-route exchange
- Responsible for ticket refunds as per fare rules of airlines
- Partial refunds in the event of En-route cancellation
- Flight cancellations request with refunds or airline credit (non-refundable tickets)
- Co-ordination with ticketing department on imminent itinerary
- Co-ordination with airline in the event of schedule change due to travel alerts
- Name correction updating Phase IV/ Partial calculation/TSA/SSR requests and other miscellaneous entries
- Hotel/Rental Cars/Shared Shuttle Services/Other Activities
- Change/cancel Reservation (Inside/outside penalty)
- Liaising with vendors for approvals in case of non-refundable reservation
- Adding SSR (special service requests) etc
- Other Activities
- Involved in giving presentations and Team Talks
- Excellent oral and writing skills and part of Editorial committee
- Updated with current developments in business world and leading Change
- Reviewing and validating AEN (Agent Error Notification)
- Auditing ADM (Airline Debit Memo) on a weekly basis
- Reviewing and validating refunds processed at site level on a daily basis
- Upraising team with latest updates during team huddles.
AR Executive
Omega Healthcare Management Services Private Limited
03.2015 - 08.2016
- Ensured all bills are submitted in a time efficient and accurate manner
- Verified completeness and accuracy of all paper claims before submission
- Followed up on unpaid claims and denials
- Prepared and process refunds
- Responded to queries from all external and internal parties
- Posted charges and adjustments
- Managed accounts receivables.
Education
B.com -
01.2014
ll PUC -
01.2010
SSLC -
01.2007
Skills
- Leadership
- Team Management
- Communication
- Conflict Resolution
- Performance Evaluation
- Training and Development
- Quality Assurance
- Stakeholder Engagement
- Budget Management
- Mentoring
- Complaint Resolution
- Shift Scheduling
- Team Supervision
- Client Service
- Coaching
- Quality Improvement
- Work Planning and Prioritization
Personal Information
- Father's Name: Rafeequlla Khan
- Date of Birth: 12/08/91
- Nationality: Indian
Languages
English Hindi Urdu Kannada
Certification
- Power BI
- Advance Excel
- Managing Team
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Successfully transitioned into the role of Quality Analyst (2020).
- Recognized for outstanding performance, receiving the Best Performer of the Year award(2021)
- Demonstrated leadership skills and promoted to Team Leader(Apr-2022)
- Acknowledged as the Best Performer in both the first and third quarters of 2023.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader - Cognizant Technology Solutions
01.2020 - Current
Customer Service Level 3 - Bundl technologies private limited
06.2019 - 12.2019
Senior Customer Service Representative - Aegis Global ltd
11.2017 - 06.2019
AR Executive - Omega Healthcare Management Services Private Limited
03.2015 - 08.2016
Al-Ameen arts science and Commerce College - B.com,
Baldwin P.U college - ll PUC,
Imamia high school - SSLC,
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