Detail-oriented Collections Manager familiar with regulatory and guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
14
14
years of professional experience
Work History
Senior Area Manager
Bajaj Finance
10.2024 - Current
Company Overview: Working in Digital Collection Vertical.
Ensured efficient collections and recoveries through the development of procedures in line with risk policies, driving continuous process improvements.
Implemented terms of credit for new clients to manage timely payments and avoid defaults.
Quantified debtor balances to avoid late payments and bad debt, attaining financial ability objectives.
Audited existing accounts in system to detect fraud and discrepancies and validate authenticity.
Executed procedures and policies to facilitate timely payments, maintaining high level of customer retention.
Supported client acquisition by determining staff members provide support and excellent customer service.
Led and managed collections team members through a variety of motivational techniques, minimizing arrears and write-offs.
Working in Digital Collection Vertical.
Area Manager
Bajaj Finance
10.2022 - 09.2024
Company Overview: Join as Area Manager in Digital Collection Vertical.
Join as Area Manager in Digital Collection Vertical.
Senior Assistant Manager
Bajaj Finance
09.2021 - 09.2022
Company Overview: Promoted as Senior Assistant Manager in Personal loan Department.
Promoted as Senior Assistant Manager in Personal loan Department.
Assistant Manager
Bajaj Finserv Ltd
03.2019 - 08.2021
Company Overview: Join as Assistant Manager in Personal loan Department.
Join as Assistant Manager in Personal loan Department.
Process Associate Manager
Tata Consultancy Services
03.2015 - 02.2019
Company Overview: Handling CITI BANK Credit card X Bucket Portfolio for 3.5 Years.
Handling CITI BANK Credit card X Bucket Portfolio for 3.5 Years.