MOHAMMED AZAM TANWAR
Mumbai
Summary
Detail-oriented Collections Manager familiar with regulatory and guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
14
14
years of professional experience
Work History
Senior Area Manager
Bajaj Finance
10.2024 - Current
- Company Overview: Working in Digital Collection Vertical.
- Ensured efficient collections and recoveries through the development of procedures in line with risk policies, driving continuous process improvements.
- Implemented terms of credit for new clients to manage timely payments and avoid defaults.
- Quantified debtor balances to avoid late payments and bad debt, attaining financial ability objectives.
- Audited existing accounts in system to detect fraud and discrepancies and validate authenticity.
- Executed procedures and policies to facilitate timely payments, maintaining high level of customer retention.
- Supported client acquisition by determining staff members provide support and excellent customer service.
- Led and managed collections team members through a variety of motivational techniques, minimizing arrears and write-offs.
- Working in Digital Collection Vertical.
Area Manager
Bajaj Finance
10.2022 - 09.2024
- Company Overview: Join as Area Manager in Digital Collection Vertical.
- Join as Area Manager in Digital Collection Vertical.
Senior Assistant Manager
Bajaj Finance
09.2021 - 09.2022
- Company Overview: Promoted as Senior Assistant Manager in Personal loan Department.
- Promoted as Senior Assistant Manager in Personal loan Department.
Assistant Manager
Bajaj Finserv Ltd
03.2019 - 08.2021
- Company Overview: Join as Assistant Manager in Personal loan Department.
- Join as Assistant Manager in Personal loan Department.
Process Associate Manager
Tata Consultancy Services
03.2015 - 02.2019
- Company Overview: Handling CITI BANK Credit card X Bucket Portfolio for 3.5 Years.
- Handling CITI BANK Credit card X Bucket Portfolio for 3.5 Years.
Process Associate Manager
RMS Credit Solutions Pvt Ltd
03.2013 - 02.2015
- Company Overview: Handling 2 Years.
- Handling 2 Years.
Team Leader
Laser Tron Enterprises Pvt Ltd
03.2011 - 02.2013
- Company Overview: Team Leader for 2 years.
- Team Leader for 2 years.
Education
TYBCOM -
SWARAN MUKTH SHIKSHAPEETH
Punjab06.2018
HSC -
MAHARASHTRA BORAD
Maharashtra03.2005
SSC -
MAHARASHTRA BORAD
Maharashtra03.2003
Skills
- Debt recovery
- Data interpretation
- Team management
- Month-end close management
- Performance Strategies
- Managing Defaults
- Past Due Balance Management
- Microsoft Excel
- Collection Calls
- Lead Collection
- Monitoring Processes
- Customer Service Management
- Call Escalation
- Vendor implements
Timeline
Senior Area Manager
Bajaj Finance
10.2024 - Current
Area Manager
Bajaj Finance
10.2022 - 09.2024
Senior Assistant Manager
Bajaj Finance
09.2021 - 09.2022
Assistant Manager
Bajaj Finserv Ltd
03.2019 - 08.2021
Process Associate Manager
Tata Consultancy Services
03.2015 - 02.2019
Process Associate Manager
RMS Credit Solutions Pvt Ltd
03.2013 - 02.2015
Team Leader
Laser Tron Enterprises Pvt Ltd
03.2011 - 02.2013
TYBCOM -
SWARAN MUKTH SHIKSHAPEETH
HSC -
MAHARASHTRA BORAD
SSC -
MAHARASHTRA BORAD
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