Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Disclaimer
Timeline
Generic
Suman Karmakar

Suman Karmakar

Barrackpore

Summary

Dedicated professional with expertise in client relationship management and a proven track record in field collection management. Experience includes enhancing financial health for clients and organizations through strategic initiatives and effective team leadership. Committed to driving results and fostering long-term partnerships.

Overview

8
8
years of professional experience

Work History

Area Collection Manager

Bajaj Finance Ltd.
01.2024 - Current
  • 2 years experience in SME loan recovery as Deputy Area Collection Manager in Bajaj Finance Ltd.
  • Coordinated with external debt collection agencies as needed, overseeing their activities to ensure alignment with company policies.
  • Negotiated payment arrangements with customers in financial difficulty, maintaining positive customer relations while recovering debts.
  • Oversaw the write-off process for uncollectable debts, ensuring all possible recovery actions had been exhausted.

Collection Manager

Bajaj Finance Ltd.
01.2020 - 01.2024
  • 3 years of experience in collections as Collections Manager for Bajaj Finance Ltd.
  • Ensured efficient collections and recoveries through the development of procedures inline with risk policies, driving continuous process improvements.
  • Managed collection operations, overseeing a team of 10 to optimise debt recovery processes and achieve targets.

Consumer Sales Officer

Bajaj Finance Ltd.
01.2018 - 01.2020
  • 2 years Experience in Bajaj Finance Ltd. As a Consumer Sales Officer.
  • Engaged with customers to better understand needs and deliver excellent service.

Education

Certificate Course - Information Technology Application

B.Y.C.T.C.
01.2009

B.A -

MAHADEVANANDA MAHAVIDYALAYA
01.2008

Skills

  • Willingness to learn
  • Calm under pressure
  • Debt recovery
  • Risk management
  • Negotiation strategies
  • Team leadership
  • Performance optimization
  • Active listening
  • Team leadership and motivation
  • MS Office Suite
  • Complaint handling and resolution

Languages

English
Bengali
Hindi

Personal Information

Father's Name: Sri Mihir Karmakar

Disclaimer

I hereby affirm that the information provided in this document is accurate and true to the best of my knowledge.

Timeline

Area Collection Manager

Bajaj Finance Ltd.
01.2024 - Current

Collection Manager

Bajaj Finance Ltd.
01.2020 - 01.2024

Consumer Sales Officer

Bajaj Finance Ltd.
01.2018 - 01.2020

Certificate Course - Information Technology Application

B.Y.C.T.C.

B.A -

MAHADEVANANDA MAHAVIDYALAYA
Suman Karmakar