Mohammed Fazal
Bangalore
Summary
- Motivated with 7 years of progressive experience. Energetic self-starter and team builder.
- Navigates high-stress situations and achieves goals on time and under budget.
- Qualified Project Manager with extensive background in advanced management processes.
- Utilise communication skills to build meaningful, trusting relationships that exceed client demands.
- Highly skilled under Sales and Operations line of business with outstanding team leadership abilities to meet targets consistently.
Overview
8
8
years of professional experience
Work History
Operations Manager
Even Healthcare Pvt Ltd
Bangalore
02.2023 - 12.2024
- Oversaw and managed daily healthcare operations to ensure seamless patient flow, optimized services, and adherence to compliance protocols.
- Developed and implemented strategic operational plans aimed at improving service efficiency, reducing overhead costs, and boosting patient satisfaction.
- Handled resource allocation, including staffing, equipment, and supply management, aligning with both clinical and administrative needs.
- Played a pivotal role in expanding operations, setting up new fulfillment teams across multiple clinic locations in Bangalore, to enhance service coverage and reduce patient wait times.
- Led the Learning and Development (L&D) initiatives, designing and delivering structured training programs for new and existing team members, focused on process adherence, communication, and patient-first service standards.
- Hired, onboarded, and mentored a dedicated team of five operations associates to manage revenue tracking, customer experience, and escalations across all clinical sites.
- Proactively evaluated proposed workflow or process changes, identifying and resolving potential roadblocks before implementation, to minimize disruption.
- Coordinated cross-functionally with department heads and support teams to promote collaboration, and ensure aligned execution across departments.
- Conducted ongoing training sessions and performance evaluations, fostering a culture of continuous improvement and professional growth within the team.
- Spearheaded process optimization initiatives by introducing automation and digital systems, such as electronic health records (EHRs), resulting in improved documentation accuracy and faster service delivery.
- Implemented service quality and patient experience improvement frameworks, directly impacting satisfaction metrics, and reducing patient complaints.
- Collaborated with clinical leadership and quality assurance teams to enhance care standards, formulate patient safety protocols, and minimize medical errors.
- Successfully established SOPs and operational benchmarks that continue to guide clinic performance across the organization.
Senior Operations Associate
Newton School
Bangalore
07.2021 - 09.2022
- Executed daily B2B sales interactions, engaging potential clients hiring for developers.
- Facilitated collaboration with HR team to prioritize timely interview alignment and achieve sales targets.
- Took initiative in managing daily operational tasks, ensuring adherence to escalations and assignments.
- Coordinated operational support for interview logistics and ensured compliance with general etiquette.
- Provided students with final mock interview preparation and documented company selection outcomes.
Marketing Manager
Excellence Realty
Bangalore
11.2018 - 02.2020
- Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
Senior Sales Associate
24/7.ai
Bangalore
10.2016 - 11.2018
- Increased enrollment in the insurance package that our client MBNA had to offer to its existing customers for their credit card.
- Processing an enviable ability to achieve personal sales targets consistently.
Education
BBM -
CMR Institute of Management Studies
Bangalore01.2015
Sree Cauvery PU College -
Bangalore01.2012
SSLC -
Oxford English High School
Bangalore01.2009
Skills
- Adaptability
- Communication
- Process optimization
- Resource allocation
- Compliance protocols
- Training program development
- Workflow evaluation
- Cross-functional collaboration
- Business to Business Commerce
- Mentoring
- Team Management
- Quality assurance
- Problem Solving
- Success Driven Person
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- Kannada
- Hindi
- English
- Tamil
Personal Information
- Father's Name: Habeeb Rahiman A
- Blood Group: O+ve
- Date of Birth: 03/12/93
- Nationality: Indian
- Marital Status: Married
Timeline
Operations Manager
Even Healthcare Pvt Ltd
02.2023 - 12.2024
Senior Operations Associate
Newton School
07.2021 - 09.2022
Marketing Manager
Excellence Realty
11.2018 - 02.2020
Senior Sales Associate
24/7.ai
10.2016 - 11.2018
BBM -
CMR Institute of Management Studies
Sree Cauvery PU College -
SSLC -
Oxford English High School
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