Dynamic Sales and Operations Manager with a proven track record of driving revenue growth and optimizing sales processes at Zoho Corporation. Expertise in enhancing operational effectiveness through innovative technology integration and fostering strong stakeholder relationships. Strong background in customer relationship management and cross-functional collaboration has resulted in significant improvements in market penetration and client retention. Adept at implementing training initiatives and scalable solutions that boost productivity across international teams, ensuring sustained organizational success.
Hi, I’m
MOHAMMED FOUMIN
Manager - Sales Operations & Enablement
Dubai
Summary
Overview
12
years of professional experience
Work History
Zoho Corporation
Manager - Sales Operations
05.2023 - Current
Job overview
- Facilitated cross-functional team meetings to ensure alignment on sales goals and strategies.
- Oversaw the integration of new sales technologies, enhancing operational effectiveness.
- Led sales operations team, driving strategic planning and execution to maximise revenue growth.
- Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Implemented targeted sales training and refresher courses for international teams as part of Zoho's transnational localisation initiative.
- Introduced scalable solutions and streamlined workflow processes to enhance efficiency for sales team and increase productivity.
- Organized meetings with sales teams intermittently to uncover bottlenecks and eliminate critical barriers.
Zoho Corporation
Regional Sales Manager
01.2020 - 04.2023
Job overview
- Optimized sales processes using Zoho CRM, CRM Plus, and Zoho One expertise.
- Streamlined lead management and customer interaction tracking to enhance sales pipeline efficiency.
- Executed territory analysis and segmentation strategy, increasing market penetration by 15%.
- Developed SMART objectives for sales team alignment, ensuring clear focus on performance goals.
- Fostered collaborative team environment through regular meetings and actionable feedback, surpassing quarterly targets.
- Cultivated strategic partnerships with key clients, achieving 95% client retention and long-term contracts.
- Implemented targeted lead generation initiatives, resulting in a 30% increase in acquisition rates.
- Conducted training sessions across UAE, Kenya, and Uganda, increasing regional sales revenue by 28%.
Zoho Corporation
Senior Sales Executive
01.2019 - 01.2020
Job overview
- Conducted discovery calls to analyze business requirements and align platform capabilities with client goals.
- Managed central phone lines, addressing sales inquiries and following up for closure on leads.
- Oversaw enterprise accounts across North America, Middle East, and Africa regions.
- Facilitated seamless transition of sales projects in Nigeria, Kenya, and Uganda for a localization initiative.
- Drove strategic expansion of global sales team in Middle East and East Africa to enhance market presence.
- Developed comprehensive account plans highlighting critical insights and new business opportunities.
- Reported to regional sales manager, focusing on territory growth and customer account management.
- Revitalized a previously neglected territory, increasing sales by 0% in the first year through relationship building.
Sutherland
Team Leader Service Delivery
01.2014 - 01.2019
Job overview
- Transitioned and streamlined two lines of business for ATT telecom services in United States.
- Managed 30 Sales and Retention frontline representatives, achieving significant improvements in customer satisfaction scores.
- Proposed and implemented performance management plans, focusing on quintile management.
- Led client calibrations and conducted Weekly and Monthly Business reviews to strengthen client relationships.
- Coached representatives by identifying improvement areas, enhancing sales opportunities to meet business goals.
- Managed 25 bottom quintile representatives, boosting overall NET CSAT scores by 33%.
- Collaborated with cross-functional sales and retention teams to increase revenue and improve customer retention.
- Conducted sales closure improvement sessions using Sandler's sales methodology.
Education
Alpha College of EngineeringChennai, TN
Bachelor of Engineering from Technology
University Overview
Skills
Customer relationship management
Training and development
Quality control
Sales strategy and training
Revenue growth strategies
Efficiency enhancement
Cross-functional collaboration
Performance management
Interests
Music, Cooking, Basketball, Cricket
Timeline
Manager - Sales Operations
Zoho Corporation
05.2023 - Current
Regional Sales Manager
Zoho Corporation
01.2020 - 04.2023
Senior Sales Executive
Zoho Corporation
01.2019 - 01.2020
Team Leader Service Delivery
Sutherland
01.2014 - 01.2019
Alpha College of Engineering
Bachelor of Engineering from Technology