MOHAMMED GHOUSE
BENGALURU
Summary
Knowledgeable professional bringing several years of experience in helpdesk support, network administration, and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for a long-term position with room for career advancement.
Overview
7
7
years of professional experience
Work History
Network Support Engineer
Neblio Technologies Private Limited
Bengaluru
07.2024 - Current
- Providing support to enterprise-level clients in the configuration of the wireless LAN controllers, switches, routers, and access points.
- Experience in network and firewall management, managing security profiles and policies.
- Managing Prisma Access, Palo Alto Firewall, using Strata Cloud Manager.
- Good understanding of preparing a BOQ, HLD, and LLD diagram.
- Managed JumpCloud's Directory-as-a-Service for users and devices, streamlining user onboarding and offboarding processes.
- Working with AAA configuration, including AD, LDAP, and RADIUS for Windows and Mac OS X platforms.
- Provided technical support for users having difficulty connecting to or using the network.
- Implemented security measures to protect the network from unauthorized access or malicious attacks.
- By using the PRTG monitoring tool, I created an alert system for any issues related to the network.
Network Engineer
First Advantage Private Limited
Bengaluru
03.2020 - 06.2023
- Created documentation detailing all aspects of the network infrastructure and its configuration.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Monitored network performance and troubleshooted any issues that arose.
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
Process Associate
Capgemini Private Limited
Bengaluru
12.2017 - 12.2019
- Providing the mortgage statement and interest paid later to the clients.
- Providing transaction history to the client.
- Resolving queries received via email from clients.
- Handling the team's trackers.
Education
Bachelor of Commerce - Finance And Accounting
Seshadripuram First Grade College
Bengaluru05-2017
Skills
- Network troubleshooting
- Firewall management
- Wireless configuration
- Cloud management
- Network monitoring
- Technical documentation
- Team collaboration
- Client support
- Active directory
- User support
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Network Support Engineer
Neblio Technologies Private Limited
07.2024 - Current
Network Engineer
First Advantage Private Limited
03.2020 - 06.2023
Process Associate
Capgemini Private Limited
12.2017 - 12.2019
Bachelor of Commerce - Finance And Accounting
Seshadripuram First Grade College
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