Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MOHAMMED GHOUSE

BENGALURU

Summary

Knowledgeable professional bringing several years of experience in helpdesk support, network administration, and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for a long-term position with room for career advancement.

Overview

7
7
years of professional experience

Work History

Network Support Engineer

Neblio Technologies Private Limited
Bengaluru
07.2024 - Current
  • Providing support to enterprise-level clients in the configuration of the wireless LAN controllers, switches, routers, and access points.
  • Experience in network and firewall management, managing security profiles and policies.
  • Managing Prisma Access, Palo Alto Firewall, using Strata Cloud Manager.
  • Good understanding of preparing a BOQ, HLD, and LLD diagram.
  • Managed JumpCloud's Directory-as-a-Service for users and devices, streamlining user onboarding and offboarding processes.
  • Working with AAA configuration, including AD, LDAP, and RADIUS for Windows and Mac OS X platforms.
  • Provided technical support for users having difficulty connecting to or using the network.
  • Implemented security measures to protect the network from unauthorized access or malicious attacks.
  • By using the PRTG monitoring tool, I created an alert system for any issues related to the network.

Network Engineer

First Advantage Private Limited
Bengaluru
03.2020 - 06.2023
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Monitored network performance and troubleshooted any issues that arose.
  • Conducted scheduled maintenance during non-peak hours for uninterrupted service.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.

Process Associate

Capgemini Private Limited
Bengaluru
12.2017 - 12.2019
  • Providing the mortgage statement and interest paid later to the clients.
  • Providing transaction history to the client.
  • Resolving queries received via email from clients.
  • Handling the team's trackers.

Education

Bachelor of Commerce - Finance And Accounting

Seshadripuram First Grade College
Bengaluru
05-2017

Skills

  • Network troubleshooting
  • Firewall management
  • Wireless configuration
  • Cloud management
  • Network monitoring
  • Technical documentation
  • Team collaboration
  • Client support
  • Active directory
  • User support

Languages

Urdu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

Network Support Engineer

Neblio Technologies Private Limited
07.2024 - Current

Network Engineer

First Advantage Private Limited
03.2020 - 06.2023

Process Associate

Capgemini Private Limited
12.2017 - 12.2019

Bachelor of Commerce - Finance And Accounting

Seshadripuram First Grade College

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MOHAMMED GHOUSE