MOHAMMED IRSHAD BAIG
Hyderabad
Summary
Dynamic operations leader with a proven track record at Deccan Progressive Realty, excelling in business development and customer satisfaction. Expert in implementing quality standards and training programs, driving significant process improvements that enhanced productivity. Adept at fostering team collaboration and achieving operational excellence in high-performance environments.
Overview
19
19
years of professional experience
Work History
Director of Operations & Sales
Deccan Progressive Realty
Hyderabad
08.2022 - 05.2025
- Created policies and procedures for improved workflow processes.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Identified areas where process improvements could be made resulting in increased productivity.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
Head Of Operations and Sales
PVR Developers
Hyderabad
04.2021 - 07.2022
- Ensured compliance with applicable laws, regulations and industry standards.
- Established quality assurance standards across all departments within the organization.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Established partnerships with external organizations such as customers or vendors for mutual benefit.
- Recruited, hired, trained, coached, evaluated, and terminated personnel as necessary.
- Monitored performance metrics to identify areas of improvement in operational efficiency.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Evaluated current systems and processes to determine if they are meeting organizational goals.
- Collaborated with senior management on strategic planning initiatives.
- Analyzed customer feedback to identify opportunities for process optimization.
- Conducted regular meetings with department heads to review progress towards operational goals.
CITY SALES HEAD
Full Basket Property Services PVT. Ltd.
Hyderabad
12.2014 - 07.2020
- Joined as General Manager, in Dec’2014 and started the business operations for the company.
- Accountable for promoting Real estate Residential & Commercial Properties, Team hiring, Training, Builder Tie-up’s, Invoicing & Collections.
- Handling and Coordinating Sub brokers to promote property services across the territories of Financial Institutions.
- Handling sales & marketing of various properties of various builders spread across the territories of Bangalore, Hyderabad, Pune, Mumbai & Noida.
- Generating Leads through walk-in’s in the Store.
- Doing corporate activities for generating leads.
Store Manager
Future Capital Holdings Ltd
06.2012 - 12.2014
- Joined as Store Manager (SIS), in June ’2012 and posted at Big Bazaar Store.
- Accountable for promoting Real estate(Residential Properties) & financial products (Life and General Insurance, Mutual Funds, FD, Home loans, Loan Against Properties, Personal Loans, Gold Loans, Consumer Durable Loans, Two Wheeler Loans).
- Handling and Coordinating DST’s to promote property services across the territories of Bangalore.
- Handling sales & marketing of various properties of various builders spread across the territories of Bangalore and other major cities.
- Generating Leads through walk-in’s in the Store.
- Doing corporate activities for generating leads.
SALES Team Manager
HDFC Sales Pvt Ltd
08.2006 - 06.2012
- Joined as Financial Services Associate(FSA), in August ’06.
- Accountable for promoting financial products (Life and General Insurance, Mutual Funds, FD, Home loans and Property Services.) to the HDFC Ltd Customers.
- Handling and Coordinating HDFC ltd across the territories of Bangalore.
- Successfully managing a FSA team of 7 personnel’s.
- Promoted as Team Leader effective from Oct ’07.
- Promoted as SALES Team Manager effective from June ’11.
- Won the Pan India Contest for the year 2011-12 for the Deposit business.
Merchant Contact Executive
Kelly Services India Pvt Ltd
02.2006 - 08.2006
- Joined as Merchant Contact Executive, in Feb ’06 – Aug’ 06. And deputed to HSBC BANK.
- Accountable for promoting Electronic Data Capture (EDC) machines and acquiring new merchants.
- Maintaining the portfolio of the old merchants to get the referrals.
- Maintaining the relationship to improve the transactions of the cards.
Education
B.COM -
Berhampur University
01.2005
12th - ISC Board
De Paul School
01.2002
10th - ICSE Board
De Paul School
01.2000
Skills
- Business development and market segmentation
- Market penetration strategies
- Customer satisfaction and client relations
- Property legal documentation
- Quality standards and norms
- Training needs assessment
- Sales and marketing training
- Induction and onboarding training
- Team collaboration and motivation
- Promotions execution and management
- Manpower planning and recruitment
- High-performance environment
Areas Of Expertise
Evolving market segmentation & penetration strategies to achieve revenue targets., Exploring business potential, opportunities & clientele to secure profitable business volumes., Ensuring maximum customer satisfaction and achieving delivery of property legal documents and quality norms., Maintaining cordial relations with customers to sustain the profitability of the business., Identifying training needs for sales & marketing across levels., Organizing Induction Training for new recruits and existing PRO’s., Incorporating bonded teamwork and managing a healthy environment., Interfacing with clients and maintaining relations for continued & reference business., Identifying sponsorship opportunities with specific themes designed by clients., Providing direction to execute promotions/launches in sync with regional characteristics., Managing manpower planning, recruitment, induction and training of Sales Teams., Creating an environment that sustains and encourages high performance.
Academic Accodes
- 2005, B.COM, Berhampur University
- 2002, 12th, De Paul School (ISC Board)
- 2000, 10th, De Paul School (ICSE Board)
Languages
- English
- Hindi
- Urdu
- Oriya
- Telugu
- Kannada
Disclaimer
I hereby declare that whatever is been produced in my resume is true to the best of my knowledge.
Professional Synopsis
Fourteen Plus years of experience in Sales, Business Development and CRM with well known organisations., CITY SALES HEAD, Full Basket Property Services PVT. Ltd., Hyderabad, Proactive planning, Effective strategy development, Business augmentation, Market segmentation, Sales performance, Analytical and problem-solving abilities
Personal Information
- Father's Name: Meer Gulab Baig
- Mother's Name: Shamshad Begum
- Date of Birth: 10/06/83
- Nationality: Indian
- Marital Status: Married
Timeline
Director of Operations & Sales
Deccan Progressive Realty
08.2022 - 05.2025
Head Of Operations and Sales
PVR Developers
04.2021 - 07.2022
CITY SALES HEAD
Full Basket Property Services PVT. Ltd.
12.2014 - 07.2020
Store Manager
Future Capital Holdings Ltd
06.2012 - 12.2014
SALES Team Manager
HDFC Sales Pvt Ltd
08.2006 - 06.2012
Merchant Contact Executive
Kelly Services India Pvt Ltd
02.2006 - 08.2006
B.COM -
Berhampur University
12th - ISC Board
De Paul School
10th - ICSE Board
De Paul School
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